Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nana Ama Fobea Wade

Summary

An enthusiastic and detail-oriented person with a strong educational background in project management and accounting. Experienced in administrative and customer support roles within corporate settings. Proven ability to manage databases, facilitate communication, and coordinate workshops, meetings, orientation and other activities. Highly organized, with strong interpersonal and organizational skills and proficiency in Microsoft Office Suite. I am willing to utilize my background to contribute to administrative operations.

Overview

7
7
years of professional experience

Work History

Telesales Representative

Vodafone Ghana
06.2020 - 06.2022
  • Make outbound calls and handle inbound inquiries to sell products and services
  • Resolve customer complaints, provide effective solutions, and implement them
  • Check in with customers to confirm they have successfully implemented the instructions to resolve their issues
  • Register and activate Vodafone subscribers on the Vodafone cash platform.

Administrative Assistant

University of Ghana, School of Public Health
09.2018 - 01.2020
  • Coordinated meetings and events, including handling invitations, booking venues, and providing logistical support
  • Managed departmental communications, including drafting and proofreading official documents, memos, and reports
  • Organized and maintained comprehensive departmental records and databases, ensuring accurate and accessible information
  • Provided frontline administrative support to staff and faculty, managing schedules and assisting with inquiries
  • Organize and manage department staff and faculty appointments, meetings, and events
  • Maintain and organize departmental records, files and databases
  • Assist with student inquiries and provide information about departmental programs and services
  • Prepare and distribute departmental newsletters and announcements.

Intern [Receptionist]

Ghana Atomic Energy Commission
06.2018 - 07.2018
  • Furnish all guests with a friendly and accurate check-in / check-out process
  • Receive and call customers to confirm their bookings and assist them with any inquiries
  • Affirm and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information
  • Process all financial transactions with adherence to defined procedures
  • Inventory taking.

Intern [Customer Service Assistant]

Capital Bank
05.2015 - 07.2015
  • Receive and make both internal and external calls
  • Opening new accounts and generating account numbers
  • Enrolling customers on mobile banking
  • Attending to customers with issues relating to their accounts
  • Taking records of items received from the dispatch.

Education

Master of Project Management -

Ghana Institute of Management and Public Administration
08.2024

BSc. in Accounting -

University of Professional Studies Accra
06.2018

Diploma in Accounting -

University of Professional Studies Accra
06.2016

Skills

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Docs
  • Strong organizational and interpersonal skills
  • Administrative skills
  • Experience with database management and record-keeping
  • Customer service

Timeline

Telesales Representative

Vodafone Ghana
06.2020 - 06.2022

Administrative Assistant

University of Ghana, School of Public Health
09.2018 - 01.2020

Intern [Receptionist]

Ghana Atomic Energy Commission
06.2018 - 07.2018

Intern [Customer Service Assistant]

Capital Bank
05.2015 - 07.2015

Master of Project Management -

Ghana Institute of Management and Public Administration

BSc. in Accounting -

University of Professional Studies Accra

Diploma in Accounting -

University of Professional Studies Accra
Nana Ama Fobea Wade