NANA AKUA OWUSUA ETIM ESSANG
ACCRA
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
17
17
years of professional experience
Work History
Personal Banker
GCB BANK PLC
01.2020 - Current
- Worked closely with Branch Management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Activated new accounts and issued customer identification numbers.
- Maintained customer records and updated account information.
- Tracked and processed customer account requests and applications.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Personal Banker-Private Banking
GCB BANK PLC
01.2016 - 01.2019
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Responded to customer inquiries regarding new accounts and account services.
- Activated new accounts and issued customer identification numbers.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Greeted customers and delivered information about new account processes.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Personal Banker-National Service Personel
GCB BANK PLC
11.2008 - 11.2009
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Verified customer identity and reviewed documentation for accuracy.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Provided customers with additional information regarding account services.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Supervisor
BARRATTS SUPPLY CHAIN
06.2007 - 07.2008
- Cashing up during the day, and end-of-day banking
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Managing a team of 12 employees to achieve sales target
- Conducting induction/orientation programs for new staff
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Volunteer
Accra Psychiatric Hospital
09.2006 - 05.2007
Education
MBA - Human Resource Management.
University of Ghana Business School
Accra05.2015
Diploma in Business Management And Administration - Management And Administration
University of Ghana Business School
Accra12.2009
Bachelor of Arts - Arts
University Of Ghana
Accra09.2007
High School Diploma -
Achimota School
Accra04.2002
Skills
- Financial Advisement
- Customer Service
- Issues Resolution
- Relationship Building
- Financial Statements Preparation
- Banking
- Cross-Selling and Upselling
- Banking Policies and Procedures
- MS Excel
- Attention to Detail
- Account Maintenance
- Customer Satisfaction
- Interpersonal Skills
- Branch Operations
- Account Management
- Rapport Building
- Revenue Generation
- Business Development
Timeline
Personal Banker
GCB BANK PLC
01.2020 - Current
Personal Banker-Private Banking
GCB BANK PLC
01.2016 - 01.2019
Personal Banker-National Service Personel
GCB BANK PLC
11.2008 - 11.2009
Supervisor
BARRATTS SUPPLY CHAIN
06.2007 - 07.2008
Volunteer
Accra Psychiatric Hospital
09.2006 - 05.2007
MBA - Human Resource Management.
University of Ghana Business School
Diploma in Business Management And Administration - Management And Administration
University of Ghana Business School
Bachelor of Arts - Arts
University Of Ghana
High School Diploma -
Achimota School
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