Nana Kobina Abraham
Accra
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Sales representative
Ceqa Foods and Beverages Limited
03.2024 - Current
- Cultivated and strengthened lasting client relationships to drive loyalty and revenue
- Proactively followed up to maximize customer satisfaction and foster repeat business
- Delivered exceptional after-sales support to ensure ongoing customer retention and advocacy
Shift leader
Pizzaman Chickenman
Accra
06.2023 - 02.2024
- Led efficient shift operations to drive exceptional customer satisfaction and seamless workflow.
- Strategically managed team schedules and delegated tasks to maximize productivity and service quality.
- Resolved customer issues swiftly, reinforcing a high standard of service excellence and customer loyalty.
- Ensured strict compliance with health, safety, and company policies to foster a secure work environment.
- Trained and onboarding new staff to uphold operational standards and enhance team performance.
- Maintained immaculate cleanliness and organization, promoting a professional and welcoming environment.
Sales representative
Pizzaman Chickenman
Accra
04.2022 - 05.2023
- Effectively communicated product features to capture customer interest
- Cultivated and sustained robust client relationships to drive repeat sales and loyalty
- Deliver comprehensive after-sales support to enhance customer satisfaction and retention
- Prepared and presented detailed weekly sales reports to inform strategic decision-making
National service personnel
Ghana Cocoa Board
09.2020 - 08.2021
- Prepared and submitted progress reports on assigned projects
- Prepared Payment vouchers
- Processed bills and allowances
- Assisted with dispatching of letters
- Assisted with administrative activities in the office
Statistics intern clerk
Quality Control Company
05.2019 - 07.2019
- Conducted precise data collection and organization to support key statistical projects
- Executed accurate data entry and validation, guaranteeing data integrity and reliability
- Utilized statistical tools and software for foundational data analysis, uncovering actionable insights
- Crafted clear, impactful reports to communicate data findings effectively
- Uphold strict confidentiality protocols, ensuring compliance with data privacy standards
- Developed compelling visual data presentations, including charts and graphs, to enhance data comprehension
Sales representative
Enterprise Group of Companies
01.2018 - 12.2018
- Develop and deliver compelling sales presentations to prospective customers
- Negotiate contracts and close sales to meet or exceed targets
- Track sales activities and update CRM with accurate client information
- Collaborate with marketing to generate leads and promote products effectively
Tutor
GCD Basic Primary School
01.2015 - 12.2016
- Develop and deliver engaging lesson plans tailored to student needs
- Provide clear explanations of complex concepts to enhance understanding
- Create and grade assignments to evaluate student performance
- Offer personalized tutoring sessions to address individual learning gaps
Education
Bachelor of Science - Accounting And Finance
Accra Institute of Technology
Accra 01.2015 - 12/2022
Skills
- Patience
- Adaptability
- Lesson Planning
- Assessment Design
- Classroom Management
- Communication Skills
- Empathy
- Problem Solving
- Active Listening
- Excellent organisational skills
- Proficient in MS office
- Presentation and public speaking
- Sharp analytical skills
- Customer relationship management
- Product knowledge
- Training and development
- Upselling and cross selling
References
- Mr Alfred Okuntey, BOSF Foundation, 0555315349
- Mr Nicholas Nortey, Enterprise Life Insurance, 0246572478
- Mr Daniel Gyabaa, Ghana Cocoa Board, 0243354794
Languages
English
First Language
Timeline
Sales representative
Ceqa Foods and Beverages Limited
03.2024 - Current
Shift leader
Pizzaman Chickenman
06.2023 - 02.2024
Sales representative
Pizzaman Chickenman
04.2022 - 05.2023
National service personnel
Ghana Cocoa Board
09.2020 - 08.2021
Statistics intern clerk
Quality Control Company
05.2019 - 07.2019
Sales representative
Enterprise Group of Companies
01.2018 - 12.2018
Bachelor of Science - Accounting And Finance
Accra Institute of Technology
01.2015 - 12/2022
Tutor
GCD Basic Primary School
01.2015 - 12.2016