NANA BAFFOE BINEY

• Executed the implementation of a predictive analytics strategy, elevating customer lifetime value by $80,000.
• Initiated development and implementation of AI-driven features, resulting in a 30% rise in user engagement within three months.
• Increased user retention by 24% through strategic improvements based on user feedback and data analysis.
• Optimized interaction between product, marketing, and customer success departments to achieve a 40% increase in speed for implementing customer-focused improvements.

Notable Achievements:

Implemented execution frameworks that successfully introduced offerings into new European markets.

• Managed performance of IT infrastructure, including servers, routers, switches, and firewalls.
• Executed periodic upgrades to maintain security compliance.
• Trained staff and users to work with computer systems and programs.
• Coordinated installation of updated computer programs and systems.

Notable Achievements:

Spearheaded security awareness training program enhancing digital safety across workstations.

• Increased customer satisfaction scores by 15% in one year through targeted optimization initiatives.
• Engaged with technical teams to enhance system capabilities and troubleshoot software issues.

Notable Achievements:

Earned recognition for establishing trust and credibility through innovative project execution in Liberia.

• Executed solutions to enhance process efficiency, automate tasks, and improve resource utilization.
• Facilitated collaboration among developers, testers, designers, product managers and various personnel engaged in the delivery cycle.
• Researched emerging technologies that could be used to enhance existing solutions or create new ones.