Nana Awaha
London
Summary
A versatile and solution-focused banking professional with a proven track record in compliance, risk management, and operational efficiency. I possess expertise in client relationship management, regulatory adherence, and team development. My strong analytical skills enable me to identify regulatory trends and enhance control mechanisms. I am seeking a challenging role in a forward-thinking team where my skills can contribute to operational excellence, risk mitigation, and customer satisfaction. A top-performing Business Manager holding an accredited qualification in Corporate and Retail Banking, who has been working in business banking for more than 20 years. I am a specialist in business development, corporate relations, and KYC, with extensive experience in these fields. I am confident, dynamic, motivated, efficient, and committed, setting targets under pressure to achieve objectives efficiently and on time. I enjoy meeting people and networking, fitting into any working environment. I can work as a team player or on my own, and I have extensive experience leading and managing people. I have always performed well, and have exceeded expectations and targets, resulting in achievements and recognition.
Overview
18
18
years of professional experience
Work History
Project Manager
04.2021 - Current
- Conduct thorough KYC checks for high-risk cases, ensuring compliance and mitigating financial crime risks.
- Perform sanctions and PEP (Politically Exposed Person) screenings and develop customer risk profiles to monitor for suspicious activities.
- Collaborate with teams to compile complete and compliant KYC documentation, enhancing overall control performance.
- Improved risk detection processes, enabling more effective identification of high-risk customers.
- Reduced onboarding time for high-risk clients while ensuring strict adherence to compliance standards.
- Led cross-department AML knowledge sessions, significantly enhancing organisational awareness of anti-money laundering practices.
Business Manager
04.2014 - 01.2021
- Deliver and maintain high levels of client satisfaction by owning, managing and resolving client queries and complaints within agreed timescales, ensuring best possible outcome and dealing with feedback effectively to continuously improve the service provided.
- Working alongside Relationship colleagues, support clients in accessing lending solutions through accurate credit applications, fulfilment and management of monitoring and control activity, as appropriate.
- Responsible for delivering end to end excellent service to a range of high value Business Banking clients and, where appropriate, managing multiple complex cases within agreed timescales and service standards.
- Take personal ownership for the successful completion of core and complex product fulfilment activity following clients initial request.
- Proactively provide support and guidance to team in ensuring customer complaints are managed effectively, appropriately and within agreed timescales, ensuring best possible outcome and dealing with feedback effectively to continuously improve the service provided.
Personal Banker
Barclays Bank Plc
06.2007 - 01.2014
- Extracting data effectively and fulfilling KYC requirement compliantly.
- Account opening for international and premier clients and reviewing their identification and verifying them via Barclays risk tool.
- Organizing and planning week ahead to achieve my targets, proactively managing time efficiently.
- Discussing financial solutions/products with clients on a non-advised basis and following FCA regulation.
- Being a solid team player and having initiative to work independently.
Project Manager
- Set objectives in line with the organization and clients needs.
- Plan work and set deadlines to meet and greet and generate needs.
- Motivates my project team to generate leads from both internal and external stakeholders.
- Identify and manage risk to ensure delivery is on time.
- Implement and any changes throughout the process.
- Report regularly to management and the clients.
TV Presenter
Metro Ghana
- Presenter in current entertainment news and affairs, sports, music shows, talk shows, cooking shows.
- Meeting with the production team to go through the running order to been briefed by researchers or preparing my own script links and interview questions.
- Presenting which may include reading from an auto queue, guests interview and working with studio audience.
Education
Law Degree (LLP) -
University of London
London03.2012
Skills
- KYC
- Networking
- Implementing control systems
- Strong communication skills
- Analytical skills
- Relationship building
- Financial analysis
- Portfolio management
- Project management
- MI reporting and analysis
- Multi-tasking
- Problem solving
References
Available upon request
Hobbies and Interests
- Travelling
- Photography
- Reading
- Yoga
- Hockey
- Fast cars
Languages
English, Fluent
Core Expertise
- KYC
- Networking
- Implementing Control Systems
- Strong Communication Skills
- Analytical skills
- Relationship Building
- Financial Analysis
- Portfolio Management
- Project management
- MI reporting & analysis
- Multi-tasking
- Problem Solving
Timeline
Project Manager
04.2021 - Current
Business Manager
04.2014 - 01.2021
Personal Banker
Barclays Bank Plc
06.2007 - 01.2014
Project Manager
TV Presenter
Metro Ghana
Law Degree (LLP) -
University of London
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