Nana Ama Afrakuma Safo
Accra
Summary
A versatile and result-oriented person with good communication skills and strong leadership skills, and I am an excellent team player. My interpersonal relationship and mediating skills help create a conducive working environment to promote efficiency. I adapt quickly to varying working conditions.
Overview
8
8
years of professional experience
Work History
Lease Administrator
Broll Ghana
Accra
03.2023 - Current
- Helping tenants and landlords track key dates for each lease and taking the actions needed
- Overseeing all aspects of the lease agreement process and managing day to day tasks
- Processing of new leases, resale and termination
- Produces lease audits and reports
- Tracking of rent payments and deadlines
- Tracking tenants and sending reminders on deadlines for payments
- Handling and providing follow ups on lease related issues
- Reading and reviewing lease agreements and amendments to reconcile all lease related charges
- Managed lease documentation and ensured compliance with company policies.
Front Desk Officer
Broll Ghana
Accra
05.2022 - 02.2023
- Redirected phone calls to appropriate departments and took down messages
- Answered all clients' questions and incoming calls as well as complaints
- Drafted memos and invoices
- Welcomed and created a conducive space for guests
- Ensured the front desk was tidy and had all the necessary stationery materials
Customer Service Representative
Ghana Commercial Bank
Accra
09.2020 - 09.2021
- Provided account services to customers
- Assisted customers with the loss of ATM cards
- Reviewed and explained account charges to customers
- Maintained and balanced cash drawers
- Reconciled discrepancies and resolved clients' complaints by directing them to the appropriate department
Customer Service Representative (Internship)
Guaranty Trust Bank
Accra
06.2019 - 08.2019
- Assisted customers with account types and bank product services
- Assisted customers with wrong transactions and fraud issues
- Recorded meeting minutes
- Resolved clients' complaints and directed them to the appropriate departments
Meeter and Greeter (Internship)
Ghana Commercial Bank
Accra
08.2018 - 09.2018
- Welcomed customers to the bank
- Helped customers with filling out forms
- Managed files and documents
- Drafting official documents such as memos
Education
Cloud Computing Essentials -
Thrive Africa EdTech
Bachelor of Science - Information Technology
Ghana Technology University College
Accra, GhanaSkills
- Strong verbal and written communication skills
- Good interpersonal relationships and mediating skills
- Solution-oriented
- Capable of working under pressure
- Flexible and adaptable
- Responsible and confident attitude
- Microsoft Office (Word, Excel, and PowerPoint)
References
Upon Request
Other Skills
Fluent in English, Asante Twi, Excellent in the use of Microsoft Office (Word, Excel, and PowerPoint)
Leadership Experience
- Team Leader (NSP), Accra, Ghana, 09/01/20, 09/30/21, Ensured colleagues behaved professionally and appropriately at work, Ensured deadlines were met
- Assistant Course Representative, Accra, Ghana, 09/01/20, 09/30/21, Served as a point of contact for students for course materials, Served as a liaison between lecturers and students
- Organizer - Religious Charity Work, Accra, Ghana, 09/01/20, 09/30/21, Organized team members, Collected and sorted out donations
Timeline
Lease Administrator
Broll Ghana
03.2023 - Current
Front Desk Officer
Broll Ghana
05.2022 - 02.2023
Customer Service Representative
Ghana Commercial Bank
09.2020 - 09.2021
Customer Service Representative (Internship)
Guaranty Trust Bank
06.2019 - 08.2019
Meeter and Greeter (Internship)
Ghana Commercial Bank
08.2018 - 09.2018
Cloud Computing Essentials -
Thrive Africa EdTech
Bachelor of Science - Information Technology
Ghana Technology University College