Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.
Overview
4
4
years of professional experience
Work History
Branch Supervisor
Sofaamy Glass and Aluminium Manufacturing Company
12.2022 - 03.2024
Successfully directed branch operations for retail business and B2B sales strategies leading a team of 13 members
Order office supply and maintain inventory
Manage the welfare of workers and the branch's budget while limiting cost and maximizing profits
Provide customer service and answer telephone calls and messages
Offered professional answers and advice to clients encouraging them to visit the showroom
Evaluate daily operations, programs and procedures
Perform data entry and book keeping tasks
Coordinate the flow of information within the team
Boosted customer satisfaction with attentive service and prompt resolution of issues.
Managed daily operations for smooth functioning, ensuring a high level of productivity.
Registration Supervisor
National Identification Authority
12.2019 - 09.2022
Team and people management
Educating the applicants about the registration
Co-ordination of all registration activities
Ensuring the availability of materials to be used all the time
Improved data accuracy by regularly reviewing reports and collaborating with IT department on system enhancements.
Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
Address customer's complain and concern.
Answers inquiries and provide information to customers.
Education
Bachelor of Business Administration - Management
University Of Education Winneba
Winneba Ghana
07.2018
West African Senior School Certificate Examination - WASSCE Certificate
St. Monica's Senior High School
Mampong Ghana
05.2012
Skills
Microsoft Office Suite
Office Management
Document Management
Team Leadership
Inventory Management
Administrative Support
Good communication
References
Rev. Seth Agyei Frimpong, Head Pastor, Joy Baptist Church, Kumasi, Ghana, 23324314013, eusafii75@gmail.com
Mrs. Mary Fletcher, General Manager, Sofaamy Glass and Aluminium Company, Accra, Ghana, 233244144504
Mr Peter Ntim Ofori National Identification Authority Koforidua, Ghana 2335046720140
Timeline
Branch Supervisor
Sofaamy Glass and Aluminium Manufacturing Company
12.2022 - 03.2024
Registration Supervisor
National Identification Authority
12.2019 - 09.2022
Bachelor of Business Administration - Management
University Of Education Winneba
West African Senior School Certificate Examination - WASSCE Certificate
St. Monica's Senior High School
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