Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nana Akosua Serwah Dankwah

Dominase AB-1111-4730

Summary

Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.

Overview

4
4
years of professional experience

Work History

Branch Supervisor

Sofaamy Glass and Aluminium Manufacturing Company
12.2022 - 03.2024
  • Successfully directed branch operations for retail business and B2B sales strategies leading a team of 13 members
  • Order office supply and maintain inventory
  • Manage the welfare of workers and the branch's budget while limiting cost and maximizing profits
  • Provide customer service and answer telephone calls and messages
  • Offered professional answers and advice to clients encouraging them to visit the showroom
  • Evaluate daily operations, programs and procedures
  • Perform data entry and book keeping tasks
  • Coordinate the flow of information within the team
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.

Registration Supervisor

National Identification Authority
12.2019 - 09.2022
  • Team and people management
  • Educating the applicants about the registration
  • Co-ordination of all registration activities
  • Ensuring the availability of materials to be used all the time
  • Improved data accuracy by regularly reviewing reports and collaborating with IT department on system enhancements.
  • Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
  • Address customer's complain and concern.
  • Answers inquiries and provide information to customers.

Education

Bachelor of Business Administration - Management

University Of Education Winneba
Winneba Ghana
07.2018

West African Senior School Certificate Examination - WASSCE Certificate

St. Monica's Senior High School
Mampong Ghana
05.2012

Skills

  • Microsoft Office Suite
  • Office Management
  • Document Management
  • Team Leadership
  • Inventory Management
  • Administrative Support
  • Good communication

References

  • Rev. Seth Agyei Frimpong, Head Pastor, Joy Baptist Church, Kumasi, Ghana, 23324314013, eusafii75@gmail.com
  • Mrs. Mary Fletcher, General Manager, Sofaamy Glass and Aluminium Company, Accra, Ghana, 233244144504
  • Mr Peter Ntim Ofori National Identification Authority Koforidua, Ghana 2335046720140

Timeline

Branch Supervisor

Sofaamy Glass and Aluminium Manufacturing Company
12.2022 - 03.2024

Registration Supervisor

National Identification Authority
12.2019 - 09.2022

Bachelor of Business Administration - Management

University Of Education Winneba

West African Senior School Certificate Examination - WASSCE Certificate

St. Monica's Senior High School
Nana Akosua Serwah Dankwah