Namal Karunarathne
Minuwangoda
Summary
Experienced IT Project Manager with over 15 years in IT Infrastructure Management, customer support, and project planning. Proven ability to manage large-scale projects, including regional infrastructure planning and support. Adept at developing cost-effective solutions to meet business requirements. Seeking an Internal Help Desk Operator position at Uni Systems, Bertrange, to utilize extensive background in IT and customer support.
Overview
19
19
years of professional experience
Work History
IT Executive
Clinch Advertising Ltd
- Managed IT department with 50 users, including local mail server and firewalls
- Budgeted for IT expenditures and handled Apple MAC systems.
Customer Support Engineer
Eurocom International
- Provided desktop support under service agreements
- Installed LAN networks and managed IT service provider agreements
- Coordinated with customers to ensure smooth IT operations.
Director and Customer Operations
Datalink Automations Pvt Ltd
- Current
- Oversaw nationwide branch network handling, technical support, and customer operations
- Managed external service providers, including Google Maps, payment gateways, SMS gateways, and digital actions
- Led product development with the developer team, contributing to innovative solutions.
CEO and Customer Support Manager
VEEGA Project
- Current
- Directed operations support and managed nationwide branch networks
- Provided technical support and worked with external service providers
- Spearheaded product development and coordinated with developer teams
- Handled tech support, Google Maps, payment gateways, SMS gateways, and digital actions.
Project IT Manager
Editec UK Ltd
07.2007 - Current
- Managed three projects across African countries involving 3G/4G networks and regional VPN
- Managed branche network,POS network
- Planned and installed regional office infrastructure
- Coordinated with GSM providers for API connections
- Implemented and managed maintenance workflows, router, and firewall handling
- Handled database management, application testing, and network installations.
Customer Support IT Engineer
Globe Internet (Malawi)
01.2006 - 01.2007
- Installed and planned radio connections and wireless WAN (WWAN) solutions
- Managed VSAT installations, mail servers, firewalls, and antivirus solutions
- Provided call center and CCTV solutions.
Education
Microsoft Certification Course -
01.2003
- Microsoft Certified System Administrator (MCSA)
- IP Subnetting
- Domain Security
- Windows XP
- Windows 10
Higher Diploma in Telecommunication and Electronics -
01.2002
GCE A/L in Physical Science -
01.2000
GCE O/L -
01.1996
Subjects: Sinhala - D, English - Credit, English Literature - Credit, Mathematics - Credit, Social Studies - Credit, Electronics - Credit
MIBA- Master of International Business Administrat - Business Administration
2025
Skills
- IT Project Management
- Customer Support and Service
- IT Infrastructure Planning
- Software Testing/and reporting
- Network Administration
- System Administration (Windows)
- SQL Database Administration
- Technical Support
- Team Leadership
- Vendor Management an negotiating
Languages
Sinhala (Fluent)
English (Fluent)
French (Basic)
References
Available upon request
Timeline
Project IT Manager - Editec UK Ltd
07.2007 - Current
Customer Support IT Engineer - Globe Internet (Malawi)
01.2006 - 01.2007
IT Executive - Clinch Advertising Ltd
Customer Support Engineer - Eurocom International
Director and Customer Operations - Datalink Automations Pvt Ltd
- Current
CEO and Customer Support Manager - VEEGA Project
- Current
Turnkey - Microsoft Certification Course,
City & Guilds London - Higher Diploma in Telecommunication and Electronics,
Presidents College - GCE A/L in Physical Science,
Presidents College - GCE O/L,
UniAthena - MIBA- Master of International Business Administrat, Business Administration
Similar Profiles
Samantha MuncySamantha Muncy
Emergency Department, Registered Nurse at Clinch Valley Medical CenterEmergency Department, Registered Nurse at Clinch Valley Medical Center
KenLee DeLoachKenLee DeLoach
CNA/ PCT at Clinch Memorial HospitalCNA/ PCT at Clinch Memorial Hospital
Lesley MunozLesley Munoz
Payroll Administrator/ Human Resources at Clinch-On CornerbeadPayroll Administrator/ Human Resources at Clinch-On Cornerbead