Nafisa Naa Amerley Ollennu
Accra
Summary
I am a detail-oriented administrative and HR support professional with over three years of experience supporting executives, managing employee records, assisting with recruitment and onboarding, and coordinating internal operations. Proven ability to handle confidential information, respond to employee inquiries professionally, and support HR and administrative functions with accuracy and efficiency. Seeking an HR Assistant role where strong organizational and interpersonal skills can contribute to effective people management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant/Administrative/Procurement Officer
EDHT Global Limited
07.2023 - 12.2025
- Provided administrative and HR support to the CEO and Operations Manager, ensuring smooth office operations.
- Maintained accurate employee records, databases, and confidential documents.
- Assisted with recruitment processes by scheduling interviews and coordinating onboarding activities.
- Served as liaison between management and staff, addressing inquiries and escalating concerns.
- Prepared reports and presentations using Microsoft Office tools for effective communication.
- Coordinated meetings, recorded minutes, and supported board and management discussions.
- Supported procurement activities and budget tracking in collaboration with management.
- Communicated professionally with clients, resolving complaints and maintaining positive relationships.
Telesales Representative
Boost Ghana (Convyplus Limited)
Accra
01.2021 - 05.2023
- Informed customers of new offers to drive engagement and sales.
- Resolved complaints to enhance customer satisfaction and loyalty.
- Contacted customers to facilitate order generation and registration completion.
- Reconnected with churned customers to recapture interest and reduce turnover.
Buying and Supplier Relations Consultant
Boost Ghana (Convyplus Limited)
Accra
01.2021 - 05.2023
- Procured goods at competitive prices, significantly reducing costs.
- Managed buying agents to ensure seamless operations.
- Collaborated with buying agents and suppliers to uphold quality and safety standards.
- Implemented cost-reduction initiatives to optimize expenditure.
- Reconciled accounts daily through meticulous data entry on market cashbooks and account statements.
- Showcased professionalism by consistently demonstrating respect and willingness to assist.
Acting Operations Manager
MedDiner Restaurant
Accra
01.2020 - 12.2020
- Recruited and managed employees to enhance team performance.
- Oversaw operations to ensure efficiency and productivity.
- Handled customer complaints to resolve issues effectively and maintain satisfaction.
- Planned events and supervised execution to achieve organizational goals.
Cashier
MedDiner Restaurant
Accra
01.2017 - 12.2017
- Processed orders, received payments, and issued receipts efficiently to customers.
- Provided positive customer experiences through fair and courteous service.
- Resolved customer complaints promptly to maintain satisfaction.
Education
Bachelor of Arts - Integrated Rural Art and Industry
Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana01.2021
Senior High School - Visual Arts
Mfantsiman Girls Senior High School
Capecoast-Slatpond, Ghana07-2016
Skills
Soft skills
- Professional communication
- Interpersonal relationship management
- Organization and time management
- Attention to detail
- Problem-solving skills
- Confidentiality and discretion
- Customer service orientation
- Team collaboration
- Initiative and leadership
- Stress management
- Multitasking and adaptability
Hard skills
- Executive support and office administration
- Calendar and schedule management
- Document preparation and presentation development
- Meeting coordination and agenda preparation
- Minute taking and documentation
- Recruitment and onboarding support
- Procurement assistance and vendor relations
- Travel arrangement and itinerary planning
- Event planning and logistics
- Data entry and recordkeeping
- CRM management tools
- Email correspondence management
- Microsoft Office Suite proficiency
- Technology and office tools expertise
- Budget tracking and invoice handling
Core Competence And Skills
- Executive Support & Calendar Management
- Project Coordination & Management
- Communication & Interpersonal Skills
- Travel & Event Logistics
- Document Management & Reporting
- Technology & Office Tools Proficiency
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Discretion & Professionalism
- Leadership & Initiative
CORE HR & ADMINISTRATIVE SKILLS
1. HR Administrative Support
2. Employee Records & Documentation
3. Recruitment & Onboarding Support
4. Staff Coordination & Communication
5. Confidential Information Handling
6. Employee Queries & Support
7. Microsoft Office (Word, Excel, PowerPoint)
8. Reporting & Documentation
9. Calendar & Meeting Coordination
10. Attention to Detail & Time Management
Certification
- Professional Certificate of Executive Business Assistant
- Project Management Professional Certificate
Additional Information
- Budget Tracking & Procurement Support
- Board Meeting & Minute Taking Expertise
- HR/Admin Support for Recruitment/Onboarding
References
- To be provided upon request.
Timeline
Executive Assistant/Administrative/Procurement Officer
EDHT Global Limited
07.2023 - 12.2025
Telesales Representative
Boost Ghana (Convyplus Limited)
01.2021 - 05.2023
Buying and Supplier Relations Consultant
Boost Ghana (Convyplus Limited)
01.2021 - 05.2023
Acting Operations Manager
MedDiner Restaurant
01.2020 - 12.2020
Cashier
MedDiner Restaurant
01.2017 - 12.2017
Bachelor of Arts - Integrated Rural Art and Industry
Kwame Nkrumah University Of Science And Technology
Senior High School - Visual Arts
Mfantsiman Girls Senior High School