Nafisa Mohammed
Accra,Ghana
Summary
Energetic and proactive professional with experience in customer service, communication, and administrative support. Skilled at handling diverse client interactions, providing timely assistance, and maintaining professionalism in high-pressure environments. Proficient in remote collaboration tools, data entry, and virtual assistance with a strong background in communication studies and a passion for delivering exceptional service. Adept at strategic planning, project coordination, and problem-solving to improve efficiency and customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Virtual Assistant (Training Project Work)
ALX – Virtual Assistant Course
2024.08 - 2024.10
- Managed scheduling, inbox organization, and document preparation using cloud-based tools.
- Handled mock client communications, ensuring clarity and professionalism.
- Practiced data entry and reporting for virtual business scenarios.
- Remotely
Hospitality & Customer Service Staff
Shogun Lounge
Accra
2021.01 - 2024.05
- Served 150+ guests daily with professionalism and efficiency.
- Resolved customer concerns quickly to maintain satisfaction and loyalty.
- Worked in a fast-paced, team-oriented environment requiring multitasking.
- Accra, Ghana
Intern – Communication & Administration
Ministry of Environment, Science, Technology & Innovation
Accra
2023.07 - 2023.10
- Monitored and summarized media coverage, providing clear updates to leadership.
- Assisted in administrative tasks including correspondence, scheduling, and file management.
- Collaborated with teams to support smooth office operations.
- Accra-Ghana
Receptionist
Bernkups Diagnostic Center
Kumasi
2020.06 - 2020.08
- Welcomed patients and managed registrations with accuracy.
- Maintained confidentiality in handling sensitive patient information.
- Ensured a smooth customer experience from check-in to service.
- Kumasi, Ghana
Education
B.A. Communication Studies - Public Relations
University of Media, Arts and Communication – Institute of Journalism
Accra, Ghana 2020.01 - 2024.01
Virtual Assistant Training - undefined
Africa Leadership Academy (ALX)
Remote 2024.08 - 2024.10
Skills
- Microsoft excel-Data Entry & Records Management (accurate & detail-oriented)
- Strong Communication
- Customer Support (phone, email, live chat)
- Problem Solving & Conflict Resolution
- Remote Collaboration (Zoom, Teams, Slack, Google Workspace)
Timeline
Virtual Assistant (Training Project Work)
ALX – Virtual Assistant Course
2024.08 - 2024.10
Virtual Assistant Training - undefined
Africa Leadership Academy (ALX)
2024.08 - 2024.10
Intern – Communication & Administration
Ministry of Environment, Science, Technology & Innovation
2023.07 - 2023.10
Hospitality & Customer Service Staff
Shogun Lounge
2021.01 - 2024.05
Receptionist
Bernkups Diagnostic Center
2020.06 - 2020.08
B.A. Communication Studies - Public Relations
University of Media, Arts and Communication – Institute of Journalism
2020.01 - 2024.01