Nadia Haruna
Accra
Summary
Dynamic Sales and Retail Manager with proven expertise at Fati Shahadu, excelling in inventory management and customer engagement. Recognized for enhancing team performance through innovative solutions and maintaining high standards in visual merchandising. Adept at conflict resolution, fostering customer loyalty, and driving sales growth in a fast-paced environment.
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Sales and Retail manager
Fati Shahadu
Accra
01.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Supported inventory management by restocking shelves as needed.
- Handled cash register transactions accurately and efficiently.
- Engaged with customers to build rapport and foster loyalty.
- Managed daily operations of the store, including opening and closing procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Sales and retail management
Fati Shahadu
Accra
01.2023 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Christian Methodist Senior High School
Accra , Ghana Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales forecasting
- Cash handling
- Team collaboration
- Conflict resolution
- Performance tracking
- Effective communication
- Customer engagement
- Time management
- Marketing strategy
- Cash management
- Complaint resolution
- Hospitality and accommodation
- Sales analysis
- Profit and loss analysis
- Customer service delivery
Languages
English
First Language
German
Intermediate (B1)
B1
Timeline
Sales and Retail manager
Fati Shahadu
01.2024 - Current
Sales and retail management
Fati Shahadu
01.2023 - 02.2024
Christian Methodist Senior High School