Summary
Overview
Work History
Education
Skills
Timeline
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Michael Addy Fiadzigbey

Accra

Summary

Detail-oriented quality workshop controller knowledgeable in auto workshop operations and proficient in conducting audits of tools, serviced vehicles and worker performance. Quality-driven and focused professional with pragmatic and organized approach. Offering 10 years of workshop management and vehicle servicing experience.

Overview

22
22
years of professional experience

Work History

Workshop Controller

Toyota Company Ghana Limited
04.2012 - Current
  • Manage daily manpower to handle vehicle servicing and repairs to the satisfaction of customers
  • Manage tools and equipments including its maintenance
  • Ensure safe and clean working environment for all workshop staff
  • Handle all customer complaints and get them resolved to the last point
  • Ensure work sequence are followed while carrying out other duties
  • Ensure delivery dates and times given to customers are met
  • Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.

Warranty Officer

Toyota Company Ghana Limited
02.2019 - 01.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Customer Service Representative

Airtel Ghana
05.2016 - 04.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Field Engineer

Toyota Company Ghana Limited
03.2013 - 04.2015
  • Prepared documentation that would be used in requests for proposal.
  • Managed team in troubleshooting efforts that alleviated errors.
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Identified major issues that could arise and provided solutions for these problems.
  • Determined root cause and provided corrective action to prevent future failures through investigation and analysis.

National Service Person

Barry Callebaut
01.2003 - 01.2004
  • Maintained inventory records to track stock.
  • Documented readings from equipment gauges.
  • Checked fluid and fuel levels in vehicles.
  • Inspected equipment, checked for malfunctions and diagnosed issues by meeting customers at various nationwide locations.

Education

Bachelor of Science - Mechanical Engineering

Kwame Nkrumah University of Science And Technology
Kumasi
05.2007

Skills

  • Quality Assurance and Control
  • Operational Efficiency
  • Workforce management
  • Interpersonal skills
  • Problem solving and decision making
  • Organizational skills

Timeline

Warranty Officer

Toyota Company Ghana Limited
02.2019 - 01.2021

Customer Service Representative

Airtel Ghana
05.2016 - 04.2017

Field Engineer

Toyota Company Ghana Limited
03.2013 - 04.2015

Workshop Controller

Toyota Company Ghana Limited
04.2012 - Current

National Service Person

Barry Callebaut
01.2003 - 01.2004

Bachelor of Science - Mechanical Engineering

Kwame Nkrumah University of Science And Technology

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Michael Addy Fiadzigbey