Volunteering : Impact Youth Foundation
Naa Odey Bo Awudzie
Consultant
Accra,GA
Summary
An independent and self-motivated young woman with proven and tested relationship building skills, project management, creating successful partnerships, sales and marketing skills. I am adept at handling confidential and/or sensitive information and work effectively with or without a team to achieve organizational goals
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Consultant
Peratto Consult Limited Company - Global Access Savings and Loans (In Receivership)
Accra, Greater Accra
09.2021 - Current
- Compiled general ledger entries on short schedule with 100% accuracy.
- Prepared debt portfolio and reconciled accounts.
- Upheld strict confidentiality protocols with client account details.
- Tracked monthly defaulted customers through loan archive report system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Recievership Consultant
Price Waterhouse Coopers - Office of the Receiver- 23 Savings and Loans and Finance House Companies
Accra, Ghana
08.2019 - 09.2021
- Supervised work of contracted employees to keep on task for timely completion.
- Validation of customer claims' and payments.
- Acquisition and management of company assets and property of banking institution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked with management at project level to control costs and optimized spending via restructuring of budgets for labor, assets management, inventory purchasing and upgrades that addressed long-standing problems and expense plan.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Loans acquisitions.
Customer Service Executive
Airteltigo, Head Office
Barnes Road, Accra, Ghana
09.2018 - 02.2019
- Managed a wide variety of customer service and administrative tasks to resolve customer issues.
- Creation and organization of database to develop promotional sales.
- Communicated all retail initiatives and promotions to customers to generate return business on a daily basis.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Technical Support Representative
Electricity Company of Ghana, Projects Office
Accra, Ghana.
03.2018 - 08.2018
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Asset mapping and capturing of field data regarding company electrical designs parameters or functions in urban communities.
- Conducted field surveys on company assets distributed and shared to maintain customer service database.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Educated residents and operators on proper use of electrical equipment.
Pensions Admin Support (National Service)
Electricity Company of Ghana (ECG)- Head Office.
Accra, Ghana
10.2016 - 02.2017
- Organization of records of staff beneficiary forms.
- Updates pension records of company employees.
- Responding enquiries of pension policies and related information to scheme members.
- Delivering authority notes and investment decisions to financial institutions.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted research, gathered information from multiple sources and presented results.
Intern
Judicial Service of Ghana- Human Rights Division
Ministries, Accra, Ghana
05.2015 - 09.2015
- Provided administrative support to judicial staff and attending counselors such as answer incoming telephone calls, taking down messages and provided information, maintaining court records, duplicating and circulating relevant letters and motions for issue.
- Delivered clerical support by handling range of routine and special requirements such as attending trials and keeping minutes to prepare case reports for clerks and sitting Judge.
- Sorted and organized files, dockets spreadsheets and reports as well as handling individual requests.
- Developed and monitored the judge's calendar and schedule adjournment dates.
Education
Bachelor of Arts - Political Studies
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana. 10.2012 - 06.2016
WASSCE - Business
University Practice Senior High School
UCC, Cape-Coast, Central Region 10.2008 - 05.2012
Skills
Team Leadership & Development
Project Management
Client Relationships and Engagement
Written and verbal communication
Technology Savvy ((PowerPoint, Excel, ect)
Strategic planning, Procurement and execution
Clerical Support
Cultural Awareness
References
Esq. Cephas Galley.
General Manager/ Litigation
Formal Director of Legal.
Electricity Company of Ghana (ECG)
Electro-Volta House.
Contact: 0208210330
Mr. Daniel Adidi Addo.
Regional Manager, Groupe Nduom Savings and Loans (In Recievership)
Price Waterhouse Coopers, Ghana.
Project Bluemoon.
Tel: 0242764594
Interests
Home improvement and Interior decor' services: White Rainbow
Radio Hosting
Brand Development
Youth and Women Empowerment Advocacy
Timeline
Consultant
Peratto Consult Limited Company - Global Access Savings and Loans (In Receivership)
09.2021 - Current
Recievership Consultant
Price Waterhouse Coopers - Office of the Receiver- 23 Savings and Loans and Finance House Companies
08.2019 - 09.2021
Customer Service Executive
Airteltigo, Head Office
09.2018 - 02.2019
Technical Support Representative
Electricity Company of Ghana, Projects Office
03.2018 - 08.2018
Pensions Admin Support (National Service)
Electricity Company of Ghana (ECG)- Head Office.
10.2016 - 02.2017
Intern
Judicial Service of Ghana- Human Rights Division
05.2015 - 09.2015
Bachelor of Arts - Political Studies
Kwame Nkrumah University of Science And Technology
10.2012 - 06.2016
WASSCE - Business
University Practice Senior High School
10.2008 - 05.2012