Ngmenbielme Ynvonne Bayuo
Lawra
Summary
Self-confident, intelligent and smart. A result-driven and versatile professional with experience in public relations, sales, customer service, and education. Proven ability to work in diverse roles from teaching to sales and administration.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service
Iven Butter Breads
01.2022 - Current
- Provided excellent customer service by assisting customers with product selection.
- Operated cash register, processed transactions, and handled cash accurately.
- Managed daily inventory to ensure stock levels met customer demand.
- Maintained cleanliness and organization of the sales area for a welcoming environment.
- Prepared and displayed fresh bread products to attract customers.
- Collaborated with team members to streamline bread preparation processes.
Service Personnel
Oforikrom Municipal Assembly
01.2024 - 01.2025
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Facilitated client requests and resolved inquiries to enhance overall satisfaction.
- Identified needs of clients promptly and efficiently.
- Engaged customers in conversation, utilizing strong interpersonal skills to foster rapport.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed daily duties with accuracy and efficiency, ensuring smooth operations.
Ticketing Agent
Phils Travel and Tours
01.2023 - 12.2023
- Processed ticket bookings through online systems and in-person inquiries.
- Assisted customers with itinerary changes and travel-related questions.
- Coordinated with airlines to resolve ticketing issues and disputes.
- Maintained accurate records of ticket sales and customer interactions.
- Managed payment transactions for tickets and additional services.
- Collaborated with team members to enhance service delivery and efficiency.
- Provided information on travel policies, regulations, and fare structures.
Women Commissioner
KNUST Lawra Students Association
01.2022 - 12.2023
- Facilitated meetings to discuss strategies for enhancing student representation.
- Oversaw committee functions to ensure alignment with association goals and objectives.
- Developed communication materials for promoting association activities and initiatives.
- Organized student events to foster engagement and community involvement.
Teaching Assistant
Bechem Joy International School
01.2019 - 12.2020
- Conducted small group instruction to reinforce learning concepts and skills.
- Supported students during activities and provided personalized attention.
- Assisted teachers with lesson preparation and classroom management tasks.
- Facilitated communication between teachers, students, and parents regarding academic progress.
- Organized classroom materials and resources for effective teaching sessions.
- Maintained a safe and welcoming classroom environment for all students.
Education
Bachelor of Arts - Media and Communications Studies
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana08-2024
West African Senior School Certificate Examination - General Arts
Lawra Senior High School
Lawra, Ghana06-2017
Basic Education Certificate Examination -
Bechen Islamic Junior High School
Bechem, Ghana04-2014
Skills
- Client engagement
- Customer relationship management
- Service delivery
- Sales documentation
- Communication coordination
- Attention to detail
- Time management
- Work under pressure
- Ability to work in groups
- Ability to work independently
- Interpersonal relations
- Communication skills
- Front desk operations
Hobbies and Interests
- Cooking
- Reading
- Movies
- Playing football
Languages
- English
- Dagaare
- Twi
Personal Information
- Date of Birth: 08/01/97
- Nationality: Ghanaian
- Marital Status: Single
- Religion: Christian
Personal Skills And Attributes
- Ability to work independently and in groups.
- Communication skills and good interpersonal relation.
- Time management.
- Ability to work under strict conditions.
- Attention to detail.
Timeline
Service Personnel
Oforikrom Municipal Assembly
01.2024 - 01.2025
Ticketing Agent
Phils Travel and Tours
01.2023 - 12.2023
Sales and Customer Service
Iven Butter Breads
01.2022 - Current
Women Commissioner
KNUST Lawra Students Association
01.2022 - 12.2023
Teaching Assistant
Bechem Joy International School
01.2019 - 12.2020
Bachelor of Arts - Media and Communications Studies
Kwame Nkrumah University of Science And Technology
West African Senior School Certificate Examination - General Arts
Lawra Senior High School
Basic Education Certificate Examination -
Bechen Islamic Junior High School