Naa Lamiokor Lamptey
Accra
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
The GOODSKN Company
07.2022 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
Ga East Municipal Assembly
09.2019 - 11.2020
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Data Entry Officer
Emigoh Ghana Limited
07.2018 - 09.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor Of Business Administration -
KNUST
Kumasi 09.2022
Higher National Diploma - Marketing
Accra Technical University
Accra 11.2019
Business -
Fijai Senior High School
Takoradi 07.2017
Skills
- Customer Support
- Data Entry
- Microsoft Office
- Database Management
Timeline
Customer Service Officer
The GOODSKN Company
07.2022 - 08.2023
Administrative Assistant
Ga East Municipal Assembly
09.2019 - 11.2020
Data Entry Officer
Emigoh Ghana Limited
07.2018 - 09.2019
Bachelor Of Business Administration -
KNUST
Higher National Diploma - Marketing
Accra Technical University
Business -
Fijai Senior High School
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