NAA ADWOA DODUA DODOO
Accra
Summary
Organized, dedicated, and courteous, I am a budding Administrative Professional with an eye for detail. A drive to understudy seniors, while practicing modern administrative office procedures, with the hope to contribute effectively to an organization’s short to long-term successes.
Overview
4
4
years of professional experience
Work History
Human Resource Officer
Occupational Management limited-Africa
Accra. Ghana
04.2023 - Current
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Oversaw promotions and position changes and handled paperwork.
- Recruited, hired and oversaw 10 staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
- Conducted company-wide town hall meetings to convey updates.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Administrative/HR Assistant
Whyte Cleon Ghana, HR
Accra -Airport Residencial
02.2022 - 03.2023
- Support human resources processes by administering interviews, scheduling appointments, conducting orientation, maintaining records and information
- Documented human resource records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering over 10 telephone calls per day, in-person questions, and emails.
- Substantiate applicants’ skills by administering and scoring tests/interviews.
- Maintained employee information by entering and updating employment and status-change data.
- Provided secretarial support by entering, formatting, and printing information.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Administrative /Human Resource Officer
Bulk Oil Storage & Transportation (BOST)
Accra Plains Depot- Kpone Barrier
09.2020 - 08.2021
- Eliminated risk of errors by keying in a daily average of 120 client order details onto excel sheets; saved the company from unnecessary loss.
- Initiated a time management plan to reduce time administrative officials spent conveying waybills to the field.
- Led orientation of two new hires within the administration department.
- Managed all protocol-related issues with a three-member team specifically, during stakeholder site visits.
- Prepared daily BOST Loading Schedule reports for two top management staff.
- Liaised with three others to oversee daily loading operations.
- Developed a filing system to support accurate record keeping and to prevent document loss.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Customer Service Attendant (Intern)
Agriculture Development Bank
Accra, Ghana- Achimota
07.2019 - 08.2019
- Built customer relations, cleared checks, filed and issued visa cards, checkbooks, and balanced accounts.
- Quickly learned new skills and carried out day-day-day duties accurately and efficiently.
Education
BSc. - Administration, Business Administration
Ghana Institute of Management And Public
Accra, Ghana - Achimota 11.2020
Diploma - Management Studies
Ghana Institute of Management And Public Administration
Accra, Ghana- Achimota 06.2017
High School Diploma -
Achimota Senior High School
Accra, Ghana- Achimota09.2015
Skills
- Human Resource Management
- Administrative Management
- Critical thinking
- Problem-solving
- Microsoft office suite
Timeline
Human Resource Officer
Occupational Management limited-Africa
04.2023 - Current
Administrative/HR Assistant
Whyte Cleon Ghana, HR
02.2022 - 03.2023
Administrative /Human Resource Officer
Bulk Oil Storage & Transportation (BOST)
09.2020 - 08.2021
Customer Service Attendant (Intern)
Agriculture Development Bank
07.2019 - 08.2019
BSc. - Administration, Business Administration
Ghana Institute of Management And Public
Diploma - Management Studies
Ghana Institute of Management And Public Administration
High School Diploma -
Achimota Senior High School