CYNTHIA ADJELEY MENSAH
Accra
Summary
Results-oriented customer service professional with 10 years of experience delivering exceptional service and support to clients. Adept at resolving inquiries and concerns, building strong rapport, and consistently exceeding service expectations. Thrives in fast-paced environments and adapts quickly to new challenges. Seeking to leverage customer service expertise to contribute to a dynamic team and drive organizational success.
Overview
26
26
years of professional experience
Work History
Events Administrative Assistant
Parlor Social Club
04.2024 - Current
- Planning weekly scheduling of staff for events.
- Input weekly planning pushes to be sent to club members and add event Hosts to CMS
- Making sure events Hosts weekly upload event collected footage in folders.
- Producing weekly events reports for 35 plus events.
- Daily Preparing Host Briefings for 5 - 10 events per day
- Preparing Events RSVP List daily
- Communicating with Venues monthly and weekly to schedule events and remind them about upcoming events.
- Handling of event purchases and deliveries.
- Following up on event payments as well as vendor payments.
- Being first point of call for information with regards to Parlor Social Club.
DISTRICT REGISTRATION OFFICER
NATIONAL IDENTIFICATION AUTHORITY
11.2021 - Current
- Overseeing operations of the NIA District Office and premium and colocation facilities within the District
- Managing day-to-day affairs of the District Office
- Liaising with institutional heads and property owners of facilities where the District Office is located and where registration exercises are being conducted
- Ensuring smooth and dignified registration of applicants especially vulnerable and people with special needs
- Writing detailed narrative reports for use in investigations
- Managing and motivating employees to be productive and engaged in work
- Providing input for development of budget and procurement plans of District
- Collaborating with Metropolitan, Municipal and District Authority (MMDA's) to ensure effective implementation registration activities in District
- Maintaining professional, organized, and safe environment for employees as well conducting staff appraisals within District Office
- Preparing and submitting daily, weekly, monthly, quarterly annual and incident reports of District Office to Regional Office
- Preparing staff performance reports for presentation to Regional Registration Officer and Management
- Ensuring that complaints from applicants, holders of National ID cards, users of verification services and general public are promptly investigated and addressed
- Ensuring staff adherence to standard operating procedures and instructions issued from time to time by Authority
- Ensuring that logistics assigned to District Office are used judiciously and accounted for properly
- Facilitating safe and secure deployment and storage of registration equipment, materials and logistics in Districts as well as their effective maintenance
OPERATIONS AND MAINTENANCE ADMINISTRATIVE MANAGER
Eaton Towers Ghana
01.2015 - 06.2020
- Oversaw office inventory activities by ordering requisitions and stocking
- Tracking Root Cause Analysis requests and following through till issues are resolved
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Coordinated customer, vendor, and stakeholder relations for smooth communication flows
- Oversaw tracking of financial payments and validating bills and generator run hours
- Monthly savings on fuel due to the tracking of generator run hours increased to 40% from 15%
- Ensured documentation compliance with the Operations Policy
- Oversight over contract and service level agreements
- Records and documentation handling: management and storage administration
- Hired, managed, developed, trained staff, established and monitored goals, and conducted performance reviews for 6 direct reporting staff.
- Organized and updated databases, records, and other information resources
- Created reports, presentations, and other reporting materials for executive staff
OPERATIONS AND MAINTENANCE ADMINISTRATOR
Eaton Towers Ghana
01.2011 - 12.2014
- Monitored and liaised between the maintenance team and management, delegating tasks to complete on time
- Managed 3 maintenance company employees and coordinated repair schedules according to priority level
- Tracked maintenance activity using the Remedy and Invendis Workforce software to confirm compliance with industry requirements
- Administered the Remedy and Invendis Workforce maintenance requests and saw orders through to completion
- Oversaw equipment and parts inventory and tracked Root Cause Analysis requests to reduce stock shortages
- Conducted annual performance evaluations for 4 employees and identified promotion opportunities
- Created and maintained daily and weekly reports for upper management
- Supervised team of installers and mechanics to complete work on time and to company standards
- Handled general administration and Contract management
- Implemented and managed documentation tracking
PROJECT ASSISTANT
WESTEL / ZAIN / AIRTEL
01.2008 - 12.2010
- Completed multiple tasks simultaneously to optimize project completion
- Handled administrative duties, filing, and errands
- Assisted with the preparation of project-related reports, manuscripts, and presentations
- Performed work according to project schedules and established quality standards
- Provided interface for Site Acquisition (SAQ) Agents and project managers as well as Municipal Assemblies for timely acquisition of building permits
- Liaised with project stakeholders to ensure timely delivery of 80 newly built cell sites for rollout
- Tracked financial payments to agents and produced detailed reports
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts
HEALTH AND FITNESS OFFICE ADMINISTRATOR
PIPPA'S HEALTH CENTRE
01.2001 - 12.2004
- Managed administrative tasks such as scheduling appointments, maintaining client databases, and coordinating facility maintenance for a busy health and fitness center
- Provided excellent customer service by fielding inquiries, resolving complaints, and assisting with membership enrollment and billing issues
- Collaborated with vendors, suppliers, and contractors to negotiate contracts, track expenses, and ensure timely delivery of goods and services
- Oversaw the day-to-day running of the Fitness Centre that included a ballet school training 80 plus children in ballet discipline from the ages of 5years through to 16years
ASSISTANT OFFICE MANAGER
Travel Matters Ltd
01.1999 - 12.2000
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Transferred and directed phone calls, guests, and mail to the correct staff members
- Oversaw office inventory activities by ordering requisitions and stocking
- Improved office operations by automating client correspondence and record tracking
- Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for 4 direct reporting staff members.
- Developed and maintained successful relationships with vendors, suppliers, and contractors
- Recorded expenses and maintained accounting records
- Maintained computer and physical filing systems
Education
CERTIFICATION - PROJECT MANAGMENT
Cambridge Centre Of Excellence, British Council
Accra, Ghana10-2023
MBA - MBA in PROJECT MANAGMENT
Greenhill College (GIMPA), GA 3413353, Greenhill,
Accra, Ghana08-2014
Bachelor of Arts - Marketing
Greenhill College (GIMPA), GA 3413353, Greenhill.
Accra, Ghana.05-2007
Skills
- Office Management
- Excellent Communication
- Team Leadership
- Attention to Detail
- Advanced Excel Proficiency
- Customer Service Oriented
Timeline
Events Administrative Assistant
Parlor Social Club
04.2024 - Current
DISTRICT REGISTRATION OFFICER
NATIONAL IDENTIFICATION AUTHORITY
11.2021 - Current
OPERATIONS AND MAINTENANCE ADMINISTRATIVE MANAGER
Eaton Towers Ghana
01.2015 - 06.2020
OPERATIONS AND MAINTENANCE ADMINISTRATOR
Eaton Towers Ghana
01.2011 - 12.2014
PROJECT ASSISTANT
WESTEL / ZAIN / AIRTEL
01.2008 - 12.2010
HEALTH AND FITNESS OFFICE ADMINISTRATOR
PIPPA'S HEALTH CENTRE
01.2001 - 12.2004
ASSISTANT OFFICE MANAGER
Travel Matters Ltd
01.1999 - 12.2000
CERTIFICATION - PROJECT MANAGMENT
Cambridge Centre Of Excellence, British Council
MBA - MBA in PROJECT MANAGMENT
Greenhill College (GIMPA), GA 3413353, Greenhill,
Bachelor of Arts - Marketing
Greenhill College (GIMPA), GA 3413353, Greenhill.
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