MUSTAPHA ABDUL
Accra
Summary
A versatile, analytical and hard-working person with about twenty years working experience in Enterprise IT Infrastructure setup, Database Administration, IT Systems analysis, Business requirement specifications and Project Management. My early work life as a frontline IT person developed me to be result oriented and gave me great customer service experience with swift and excellent problem-solving skills. In addition, I am a good team player with the ability to manage and control projects of highest standard within time, budget and scope. A committed manager with exceptional leadership qualities, organizational skills and communication abilities to lead high-performing cross-functional teams focusing on company operations and business growth. Recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction.
Overview
23
23
years of professional experience
Work History
Project Consultant
LCB Worldwide Ghana Limited
01.2022 - Current
- Coordinate all Customs related activities -, Provide quality control services on customs and revenue data
- Prepare proposals for systems and third party integration.
- Provide technical assistance and work with customs on pricing methodology and configuration
- Liaise with LCB headquarters on IT related matters and all customs concerns
- Liaise with relevant stakeholders on cargo disinfection activities.
- Revenue monitoring, reporting and provision of other statistical related reports
- Inspection and monitoring of disinfection traffic at various sites.
- Develop billing algorithms for implementation by Tech team.
Deputy Team Leader
SGS / World Bank (Nepal Single Window Project)
10.2020 - 12.2021
- Provide quality check and advisory services for Project implementation unit.
- Support PIU to review, adjust, and finalize vendor proposed implementation plans.
- Support PIU to formulate work plans, approaches, timelines, milestones, resource requirements to fit with overall project implementation plans and related initiatives.
- Prepare reports to document project status, milestones achieved, budget utilization, risks and issues that impact project progress and success.
- Assess effectiveness of technical resources in use and identification of necessary resources to be implemented and keep abreast of emerging technologies and recommend most appropriate system and integration of multiple systems.
- Monitor and supervise development of National Single Window systems as per design documents.
- Support implementation of capacity building plan for all stakeholders.
- Oversight responsibility on UAT and platform verifications.
- Coordinate and review Data Centre setup, installation and configuration activities
- Influenced business change and success through collaborations with different stakeholders
IT Projects Manager
Ghana Community Network Services Limited
01.2018 - 08.2020
- Responsible for planning of IT projects, managing team of IT professionals, implementing new technology products and execution of all technology-related tasks and initiatives.
- Business requirement specifications, systems analysis and designs.
- Project risk identification, mitigation and resolution to minimize impact on project success.
- Liaised and coordinate with other departments to ensure projects are managed and delivered on time and within budget
- Led infrastructure projects to install and upgrade various systems.
- Executed performance reports and submitted to management for review.
- Executed projects using Waterfall and Agile methodologies.
- Tested and administered disaster recovery plans for different systems.
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
- Determine IT project staff requirements Ensure key project milestones, timelines, measurement, and feedback procedures are documented into project plans.
- Ensure records of regular project evaluations, reports and corrective actions are integrated into project management process.
Deputy CTO / Senior Database Specialist
Ghana Community Network Services Limited
03.2012 - 12.2017
- Managed team of IT professionals to maintain and support enterprise systems.
- Worked closely with external stakeholders - Ghana Customs, Ghana Ports and Harbor Authority, MDAs and other relevant stakeholders to manage trade space
- Lead role in Business Continuity Management (Disaster Recovery).
- Had Oversight responsibility for management of all application and Database systems.
- Responsible for Administering and Monitoring Oracle Databases.
- System Analysis, Design and Implementation of Data warehouse for Reporting.
- Responsible for DB Updates and Change requests.
- Developed and implemented policies and procedures for electronic data processing and computer systems operations and development.
- Identify current training and exposure needs of team members ensuring team is adequately trained.
- Management of Data Centre operations
- Acts as Head of Department in absence of Chief Technical Officer
- Ensure all team members adhere to health and safety rules and procedures for internal team and service providers.
- Implemented regular monitoring checkups to monitor quality control.
Database Specialist
Ghana Community Network Services Ltd
01.2008 - 01.2011
- Responsible for Administering and Monitoring Oracle Databases
- DB Analysis, Design and Implementation of Data warehouse for Reporting.
- Coordinate and manage database activities to support application development projects.
- Provide functional and technical support to ensure performance, operation and stability of database systems.
- Manage data exporting and importing across database systems.
- Provide database connectivity and access support within organization.
- Responsible for preparing DB scripts for updates and Change requests.
- Managed database replication module from Production to DR Sites.
- Assist in database enhancements and modifications as per customer requests.
- Prepare database project status reports to project manager.
Database Officer
Ghana Community Network Services Ltd
01.2005 - 01.2008
- Administer and manage various databases on production and trial Servers
- Perform database tasks such as schema design, performance tuning, capacity planning, backups monitoring, maintenance, trouble shooting, and change control activities
- Setup, monitor, and maintain disaster recovery solutions for production databases
- Implementing data models and designs, creating database tables, indexes, triggers and views to support new and existing applications.
- Performed well in troubleshooting and resolving DB challenges to optimize and increase performance.
- Built databases and table structures using database tools for web applications.
IT Officer
Société Generable de Surveillance
10.2005 - 12.2005
- Seconded to Manage IT operations in absence of Local IT Manager
- Coordinate priorities between IT unit and operations
- Monitor, and maintain disaster recovery solutions for production databases
- Troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
- Worked with project teams to help implement Internal Systems.
- Diagnosed and troubleshooted software and hardware faults in person and by phone.
Field Support Officer
Ghana Community Network Services Ltd
01.2004 - 08.2005
- Provide first line support at customer premises.
- Installation and management of front end client software.
- Managing and troubleshooting client database.
- Provide first level network troubleshooting and support.
- Nationwide software deployment and technical support to expand coverage to country border points.
- Created and submitted field support reports to next line manager.
Help Desk Support Officer
Ghana Community Network Services Ltd
12.2003 - 08.2004
- Established contact with Customers by phone to provide up-to-date and relevant information.
- Coordinated and provided tailored application and software support to customers.
- Online Customer Support for GCMS and Tradenet Systems.
- Document clients’ problems into help desk support system and assist provide solutions where appropriate.
- Answered moderately high volume of calls and maintained rapid response rate according to agreed standards.
IT Support Staff
All Women Special AID, NGO
11.2001 - 10.2003
- General IT Support (Software / Hardware)
- LAN and Internet Management
- Streamlined operations by organizing files and documents to implement improved workflow and organization.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
Education
MBA - Project Management
University of Ghana Business School
2018
Bachelor of Science - Information Technology
Ghana Telecom University College
2011
Certificate - MS-SQL Administration and Basic Software Development
NIIT
01.2003
O-Level - High School
West African Examination Council
1997
Skills
- Project management
- Project strategies and effective stakeholder communication
- IT Infrastructure & Standardization
- Business Requirement specifications and Transformation Solutions
- Business Continuity & Systems Security
- Data Centre operations Management
- Customs and Trade operations Management
- Risk Management & Risk Mitigation
- Technical presentations
- Analytical Problem-Solving Abilities
- Oracle Database Administration
- SQL Development
- Control in use of Solaris, IBM AIX and Linux
- Business analytics and intelligence
TRAINNING AND DEVELOPMENT
- Oracle University Reading, UK - Oracle RAC 11g (In-Class Training)
- Oracle University Reading, UK - Oracle Security (In-Class Training)
- Sun Microsystems London, UK - Solaris 10 Administration (In-Class
Training) - Learning Tree – Project Management Techniques. (In-Class Training)
IBM, South Africa - Cognos BI Reporting(In-Class Training) - GIMPA, Ghana - Information Technology Infrastructure Library (ITIL)
- Stay Ahead Training Institute, London, UK Oracle 10g DBA Part I
Administration and Architecture. (In-Class Training) - Stay Ahead Training Institute, London, UK Oracle 10g Application Server
Administration. (In-Class Training)
Languages
English
Fluent
Accomplishments
- Project: Nepal National Single Window
- Project: The Trade Facilitation Single Window implementation for Ghana
- Project: The redesign and deployment of the Ghana Customs Management System
- Project: The re-design and deployment of the Surveillance Outbreak Response Management & Analysis System (SORMAS)
- Project: Port Automation and Paperless process enhancement
- Project: e-Payment System
- Project: Construction of a new Tier-III Data Center
- Project: Reporting module development and upgrade
- Project: Ghana Cedi Re-denomination Project
Year: Oct 2020 to Dec 2021
Location: Nepal
Major Stakeholders: World Bank, SGS, Department of Customs (Nepal), OGAs, Banks
Main Project Features: Quality Assurance and Advisory Services
Position: IT Expert / Deputy Team Lead
Activities Performed: Supervise the suppliers involved to build, supply and install National Single Window
Year: 2018 - 2020
Location: Accra
Major Stakholders: GCNet, Crimpson Logic (Singapore), Shipping Agencies and Ghana Customs
Main Project Features: Develop and Deploy software for management of Trade facilitation activities.
Position: IT Projects Manager
Activities Performed: Coordinate and supervise planning, development, training, and implementation of TFP.
Year: 2018 - 2020
Location: Accra
Major Stakeholders: GCNet, Mauritius Network Services, Ghana Customs
Main Project Features: Develop and Deploy software for Customs Clearance.
Position: IT Projects Manager
Activities Performed: Coordinate and supervise planning, development, training and implementation.
Year: 2018 - 2020
Location: Accra
Major Stakeholders: GCNet, Ghana Health Service, Selected clinics and health providers
Main Project Features: Develop and Deploy software the Ghana Health service for Disease Prevention, Detection and Outbreak response.
Position: IT Projects Manager
Activities Performed: Coordinate and supervise planning, development, deployment, training and implementation.
Year: 2018 - 2019
Location: Accra
Major Stakeholders: GCNet, Meridian Port Services, MNS, GPHA, Ghana Customs, West Blue
Main Project Features: Develop and deploy port automation for customs clearance.
Position: IT Projects Manager
Activities Performed: Coordinate and supervise planning, development, and deployment for integration with Daisy Scanning Systems, PAARS and Ghana Ports and Harbors Authority.
Year: 2018
Location: Accra
Client: GCNet, Financial Institutions (Ecobank/GCB Bank)
Main Project Features: Designed and managed e-Payment system with various banks in the financial sector to integrate with the Customs system for payment of duties and taxes.
Position held: Deputy Chief Technical Officer (Project Coordinator)
Activities Performed: Build API plan and flow, Coordinated integration process with Banks and general project supervision.
Year: 2016
Location: Accra
Major Stakeholders: GCNet, Resourcery PLC, IBM
Main Project Features: Develop and Deploy software for management of Trade facilitation activities.
Position: Deputy Chief Technical Officer (Data Centre Project Coordinator)
Activities Performed: Coordinate and supervise construction of data center, Installation of technical infrastructure and setup, testing and activation of IT solutions.
Year: 2014
Location: Accra
Major Stakholders: GRA Customs, Banks, Statistical service
Main Project Features: Developed Reporting module for the Revenue Reconciliation between GRA, commercial banks and BoG
Position: Deputy Chief Technical Officer (Senior Database Specialist)
Activities Performed: Coordinated development of new DB table structure and liaised with GRA Customs and financial institutions on expected outcomes, Testing and optimization of scripts.
Year: 2007
Location: Accra
Major Stakeholders: GCNet, GRA – Customs Division, GCB, Ecobank, Trading Community
Main Project Features: Re-configure the National currency in Customs Management System.
Position: Database Engineer
Activities Performed: Building of DB scripts, DB updates and implementation to the Ghana Customs Management System, Ghana Integrated Cargo Clearance system and MDA Databases database in conformity with the re-denomination of the local currency.
Additional Information
- Employee of the quarter - 2009
- Outstanding service award- 2013
- Employee of the Year - 2013 (Business Support Technical)
- Outstanding service award - 2018
Timeline
Project Consultant
LCB Worldwide Ghana Limited
01.2022 - Current
Deputy Team Leader
SGS / World Bank (Nepal Single Window Project)
10.2020 - 12.2021
IT Projects Manager
Ghana Community Network Services Limited
01.2018 - 08.2020
Deputy CTO / Senior Database Specialist
Ghana Community Network Services Limited
03.2012 - 12.2017
Database Specialist
Ghana Community Network Services Ltd
01.2008 - 01.2011
IT Officer
Société Generable de Surveillance
10.2005 - 12.2005
Database Officer
Ghana Community Network Services Ltd
01.2005 - 01.2008
Field Support Officer
Ghana Community Network Services Ltd
01.2004 - 08.2005
Help Desk Support Officer
Ghana Community Network Services Ltd
12.2003 - 08.2004
IT Support Staff
All Women Special AID, NGO
11.2001 - 10.2003
MBA - Project Management
University of Ghana Business School
Bachelor of Science - Information Technology
Ghana Telecom University College
Certificate - MS-SQL Administration and Basic Software Development
NIIT
O-Level - High School
West African Examination Council
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