MUSTABSHIRA ABDUL AZIZ
Buokurom Estates-Kumasi,Ghana
Summary
Highly motivated Assistant Banking Officer with 3+ years of proven experience in client relationship management, deposit mobilization, POS optimization, and portfolio growth. Strong analytical, communication, and problem-solving abilities with a consistent record of exceeding performance targets.
Dynamic Assistant Banking Officer with expertise in customer relationship management and deposit mobilization. Committed to enhancing client satisfaction and driving business development through effective communication and negotiation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Banking Officer
Guaranty Trust Bank
Kumasi
01.2022 - Current
- Manage a portfolio of highnvalue clients, ensuring satisfaction, retention, and increased share of wallet.
- Drive deposit mobilization and promote POS terminal usage for improved customer operations.
- Monitor portfolio performance, prepare marketing call reports, and support budgeting activities.
- Collaborate with internal units to deliver tailored financial solutions.
- Perform duties assigned by Unit Heads, Group Heads, and the Managing Director.
National Service Personnel
KNUST
11.2020 - 09.2021
- Supported administrative coordination, data processing, recordnkeeping, and office communication.
Sales & Marketing Intern
MTN Ghana
Ahodwo
06.2019 - 08.2019
- Onboarded new customers, promoted MTN products, and assisted with product pricing activities.
Banking Intern
Adansi Rural Bank
Asawase
07.2018 - 08.2018
- Assisted with customer service, creditworthiness assessment, and record management.
Education
BA - Political Studies
KNUST
Master of Public Administration -
KNUST
Skills
- Customer Relationship Management
- Deposit Mobilization
- POS Terminal Optimization
- Commercial Lending
- Portfolio Monitoring
- Sales & Business Development
- Communication & Negotiation
- Credit Assessment
Certification
- Commercial Lending - National Banking College
- Ethics Certification - Chartered Institute of Bankers, Ghana
References
Available upon request
Professional Development
- Workshops on customer retention and financial advisory
- Training in customer service excellence and financial statement analysis
Languages
English
Proficient
C2
Dagbani
Upper Intermediate
B2
Akan
Proficient
C2
Hausa
Proficient
C2
Timeline
Assistant Banking Officer
Guaranty Trust Bank
01.2022 - Current
National Service Personnel
KNUST
11.2020 - 09.2021
Sales & Marketing Intern
MTN Ghana
06.2019 - 08.2019
Banking Intern
Adansi Rural Bank
07.2018 - 08.2018
BA - Political Studies
KNUST
Master of Public Administration -
KNUST