Musah Fuseini
Navrongo
Summary
Ambitious, enthusiastic and self-motivated Junior Assistant Registrar eager to provide first-rate administrative support to customers and staff of all levels. Provides skilled support to facilitate Operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Exceptional communication and Interpersonal skills, excellent planning, problem-solving and decision-making abilities. I am williing to learn and develop new skills.
Overview
25
25
years of professional experience
Work History
Junior Assistant Registrar
C. K. Tedam University of Technology and Applied Sciences
Navrongo
11.2023 - Current
- Providing customer service support to internal and external customers over the phone and in person.
- Answering incoming calls in a professional manner.
- Scheduling meetings for senior staff members.
- Recording minutes during meetings.
- Performing general clerical duties such as typing, printing, photocopying, mailing packages.
- Writing memos and Reports.
- Managing inventory of office supplies and ensuring that all items are adequately stocked at all times.
- Processing incoming mail on a daily basis and ensuring prompt delivery of materials to appropriate personnel.
- Ensuring compliance with all applicable laws and regulations relating to the operation of the office, department, facility.
- Maintaining confidentiality when dealing with sensitive information pertaining to clients or employees.
- Answering customers calls and made appointments, provided information and resolved problems.
- Serving as contact person and source of information to maintain good communication with clients.
- Executing record filing systems to improve document management and organization.
- Coordinating repairs for office equipment to keep equipment functional and running.
- Scheduling and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Maintaining positive working relationship with fellow staff and management.
- Utilizing document management system to organize company files, keeping up-to-date and easily accessible data.
- Preparing documents for registration, enrollment, and graduation processes.
- Coordinating with faculty to ensure course availability and scheduling.
- Providing support to students regarding academic requirements and procedures.
- Resolving student inquiries related to registration and enrollment issues.
- Compiling statistical reports on enrollment numbers and demographics.
- Facilitating communication between faculty members, advisors, deans, administrators and students.
- Proofreading documents carefully to check accuracy and completeness of all paperwork.
- Providing hands-on training and coaching for junior staff on office policies and regulations.
- Ensuring compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborating with other departments to facilitate efficient transfer of information between systems and platforms.
- And any other tasks assign me from time to time by my superior.
Chief Administrative Assistant
CKT-UTAS
Navrongo
12.2021 - 11.2023
- Monitored and responded to emails, phone calls, and other inquiries in a timely manner.
- Organized paper and electronic filing systems for records, reports, correspondence, invoices, and other documents.
- Assisted with the development of administrative policies and procedures to ensure efficiency.
- Provided support to senior management in the completion of special projects.
- Sorted incoming mail; distributed outgoing mail on behalf of department staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders when necessary.
- Developed and implemented processes that increased efficiency and accuracy within the office environment.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Used notepad to compose and transcribe meeting minutes.
- And any other responsibility given me by my supervisor.
Credit Officer
Microfinance And Small Loans Centre (MASLOC)
Tamale
06.2011 - 11.2021
- Reviewed and analyzed credit reports, financial statements, and other relevant documents to determine the risk associated with extending credit to customers.
- Assisted in developing strategies for mitigating potential credit risks.
- Managed portfolio of high-value accounts by providing guidance on credit decisions and monitoring customer payments.
- Evaluated loan applications from new or existing clients and determined whether they met company standards for approval.
- Negotiated payment plans with delinquent borrowers to bring accounts up to date and avoid charge-offs.
- Performed monthly reconciliations between internal records and external reports such as bank statements.
- Maintained accurate records of all customer accounts including contact information, payment histories, outstanding balances.
- Prepared monthly reports summarizing overall performance of the loan portfolio.
- Responded promptly to inquiries from both internal departments and external parties such as vendors or creditors.
- Conducted periodic reviews of existing accounts to ensure that all transactions were properly documented and recorded according to established guidelines.
- Provided training sessions for staff members on best practices for evaluating loan requests, setting interest rates, collecting overdue payments.
- Interfaced with auditors during regular examinations of books and records pertaining to loan activity.
- Recommended approval or disapproval of different loan types based on established criteria.
- Collected and checked borrower income, credit history and employment information.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
- Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
- Monitored and maintained compliance with internal controls and government regulations.
- Presented key information to upper management and executive team for loan recommendations.
- Operated office appliances such as computer, printer, photocopier, scanner etc.
- Wrote minutes, memos, reports and proposals.
- Maintained proper filing and recordkeeping .
- And any other duties assigned me by a superior.
Clerk/ATM Custodian
Ghana Commercial Bank Limited
Navrongo
04.2008 - 09.2010
- Assisted customers with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Prepared deposits according to established procedures.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Compiled customer information into organized databases for easy access.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments and meetings.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Contacted customers regarding account updates and potential problems.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Filed correspondence and reports in accordance with corporate classification system.
- Trained National Service Personels on administrative procedures to keep file handling consistent and accurate.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners and personal computers.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored and directed work of lower-level clerks (National Service Personnels)
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Provided technical support to customers during their use of an ATM machine.
- Assisted in developing policies and procedures for the safe operation of ATMs within the branch network.
- Processed requests from customers for account transfers, balance inquiries, card activation and deactivation, PIN resetting or other banking functions via an ATM machine.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Analyzed transaction logs to identify suspicious activity associated with an individual's use of an ATM.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling cassettes.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
- And any other job assigned me by my suprior.
Credit Officer/Chief Clerk
Bagmarigu Community Bank LTD
Walewale
04.2006 - 04.2008
- Initiated and maintained filing systems to ensure accurate record keeping.
- Coordinated meetings between management personnel and staff members as needed.
- Provided technical support to team members regarding office equipment or software applications.
- Resolved customer complaints or inquiries promptly and professionally.
- Prepared reports summarizing activities such as budget expenditures, attendance records, performance reviews.
- Organized travel arrangements for executive staff including booking flights, hotels, rental cars.
- Assisted in the development of short-term goals that supported long-term objectives.
- Performed general clerical duties such as photocopying, typing, printing, scanning and mailing documents.
- Answered phones in a professional manner while providing excellent customer service.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Monitored and directed work of lower-level clerks.
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Assessed the impact of new products or services on current credit policies.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Investigated customer complaints regarding billing errors or other discrepancies.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
- Ensured that all relevant documents were collected before making a decision about granting a line of credit.
- Provided training and guidance for junior staff members in order to help them develop their skills as Credit Officers.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Contacted customers to notify of delinquent payments and resolve.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Wrote contracts and terms for approved credit requests, fulfilling legal and financial requirements to protect institution.
- Collaborated with Ministry of Food and Agriculture (MOFA) to educate farmers on best agricultural practices
- And any other tasks assigned me by my boss.
Clerical Officer (National Service)
Ghana Commercial Bank LTD
Navrongo
01.2005 - 12.2005
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Prepared documents such as invoices, reports, memos, letters, and other correspondence.
- Maintained and updated filing systems both manually and electronically.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Greeted visitors and customers in a professional manner.
- Provided administrative support to supervisors or management personnel as requested.
- Processed customer orders accurately and efficiently according to established procedures.
- Provided general clerical support such as photocopying, typing, printing and scanning.
- Directed clients and guests to correct offices and staff members.
- Maintained business records by updating customer information.
- Checked accounts balance and printed client's statements.
- And any other responsibility assigned me from time to time.
Pupil Teacher
Ghana Education Service
Walewale
02.1999 - 12.2001
- Assessed pupil performance through tests, quizzes, and other assessments.
- Instructed students in academic subjects such as math, science, english language, social studies etc.
- Maintained a safe and orderly learning environment for all students.
- Monitored pupil behavior in classrooms, playgrounds etc.
- Established positive relationships with parents to ensure effective communication regarding pupil progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Supervised after school activities such as clubs or sports teams.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss pupil progress.
- Built and strengthened positive relationships with pupils, parents and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
- Graded projects, exams and assignments to track pupils progression.
- Established and enforced rules for behavior and procedures to maintain order among pupils.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Met with parents to discuss pupil's progress and review areas requiring improvement.
- Tested pupils' comprehension of subject matter through quizzes, tests and projects.
- Evaluated pupil on monthly basis and adjusted lessons accordingly to incorporate improvements.
- And any other responsibility assigned me from time to time.
Education
Professional Degree - Business Administration And Management
Chartered Institute of Administrators & Mgt Consul
Accra11-2023
M.D. - Organizational Development
CCOD/UDS
Sunyani12-2018
Bachelor of Science - Marketing
University of Cape Coast
Cape Coast08-2013
High School Diploma -
Tamale Polytechnic
Tamale11-2004
Skills
- Excellent Communication Skills
- Exceptional Interpersonal Skills
- Strong computer literacy with database familiarity
- Active listening and analytical skills with ability to make sound judgement
- Proactive, results-oriented and service-oriented
- Excellent Organizational Skills
- Adaptability
- Emotionally Intelligent
- Attention to Details
- Flexibility
- Excellent Customer Service
Affiliations
- Reading
- listening to news
- Cooking
- Rearing of animals and fowls
Accomplishments
- Exceeded profit target in 2007 at Bangmarigu Community Bank Ltd
- Received the best worker award in 2007 at Bangmarigu Community Bank Ltd
- Received the best Regional worker award at MASLOC in 2012 (Best Worker Award, Northern Region)
Languages
English
First Language
Mampruli,
Upper Intermediate (B2)
B2
Dagbani
Intermediate (B1)
B1
Twi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Junior Assistant Registrar
C. K. Tedam University of Technology and Applied Sciences
11.2023 - Current
Chief Administrative Assistant
CKT-UTAS
12.2021 - 11.2023
Credit Officer
Microfinance And Small Loans Centre (MASLOC)
06.2011 - 11.2021
Clerk/ATM Custodian
Ghana Commercial Bank Limited
04.2008 - 09.2010
Credit Officer/Chief Clerk
Bagmarigu Community Bank LTD
04.2006 - 04.2008
Clerical Officer (National Service)
Ghana Commercial Bank LTD
01.2005 - 12.2005
Pupil Teacher
Ghana Education Service
02.1999 - 12.2001
Professional Degree - Business Administration And Management
Chartered Institute of Administrators & Mgt Consul
M.D. - Organizational Development
CCOD/UDS
Bachelor of Science - Marketing
University of Cape Coast
High School Diploma -
Tamale Polytechnic
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