MUSAH ABDUL HAMID
Accra
Summary
Highly accomplished and results-driven professional with a diverse background in Telecommunications, Project Management, and Customer Service. Possessing a solid academic foundation with a Master's in Business Administration (MBA) and a Bachelor's in Computer Science and Technology, coupled with a Diploma in Telecommunications Engineering. Proven expertise in Fiber Engineering, Network Planning, and Management, along with a track record of successful project implementation within the Telecommunications industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service/Enterprise Engineer
Vodafone Ghana
01.2019
- Carry out fibre surveys, fibre network designs and Bill of Quantity (BoQ) preparation for new fibre network build, carry out project handovers to Vendors(contractors) and supervise project deployment End-to-End(E2E) from mobilisation stage to project closure
- Carry out project acceptance test with stakeholders on newly deployed fibre infrastructure
- Support the Managed Service Partners in OLT and GPON fibre outage restoration through effective coordination of vendors and resources(materials), Carry out audit on the fibre infrastructure to identify vulnerable sections and support management with BoQs for permanent fix after troubleshooting the outage.
Fault Manager
Ghana Telecom. Company Ltd.
07.2005
- The Fault management duties include Testing, Rectification, Jumpering and proper maintenance of both faulty and the Existing PSTN (Voice and Broadband) subscriber lines on The Main Distribution Frame (MDF)
- Thus ensuring excellent voice and broadband service provisioning to our dear customers
- Also the officer in charge of the Customer Access Network (CAN) Data management
- Prepare and Submit reports Regarding the CAN network, Installations and Faults including the Customer Management Billing System (CMBS)
- Also control and co-ordinate all the activities of all the CAN Teams; acting as the CAN Liaison Officer making sure maximum output is realised from the various teams
- Also supply the required quantity of CAN materials to the teams and send report to Headquarters to that effect weekly.
Switching Department
Ghana Telecom. Company Ltd.
01.2000
- Operation and maintenance of the Neax61E, NeaxXS and the C-Dot Digital switches
- Also prepare, analyse and submit route and network traffic data on the switches
- Also deal in the Maintenance and operations of Schlumberger company of France payphones.
Fibre Engineer -Central Operations
Vodafone Ghana
11.2023 - Current
- 1. Carry out fibre surveys, fibre network designs and Bill of Quantity (B.o.Q) .
- 2. preparation for new fibre network build, carry out project hand overs to Vendors(contractors) and supervise project deployment End-to-End(E2E) from mobilisation stage to project closure
- 3. Carry out project acceptance test with stakeholders on newly deployed fibre infrastructure.
- 4. Support the Managed Service Partners in OLT and GPON fibre outage restoration through effective coordination of vendors and resources(materials).
- 5. Carry out audit on the fibre infrastructure to identify vulnerable sections and support management with BoQs for permanent fix after troubleshooting the outage.
Customer Service/Enterprise Engineer
Vodafone Ghana
08.2019 - 10.2023
1. Carry out fibre surveys, fibre network designs and Bill of Quantity (B.o.Q) .
2. preparation for new fibre network build, carry out project hand overs to Vendors(contractors) and supervise project deployment End-to-End(E2E) from mobilisation stage to project closure
3. Carry out project acceptance test with stakeholders on newly deployed fibre infrastructure.
4. Support the Managed Service Partners in OLT and GPON fibre outage restoration through effective coordination of vendors and resources(materials).
5. Carry out audit on the fibre infrastructure to identify vulnerable sections and support management with BoQs for permanent fix after troubleshooting the outage.
Field Engineer
Vodafone Ghana
08.2010 - 08.2013
- In charge of general operation and maintenance of the existing fibre network
- This includes general supervision of the fibre contractors, installation and rectification of faulty fibre medium for the Company’s corporate customers e.g
- VRA, ECG Banks(e.g
- ABSA,Ecobank etc.), Newmont Ghana, Embassies (e.g
- Canadian Embassy, British Embassy etc.)
- Making sure they get excellent fibre services with as minimal Downtime as possible in-case of cable breakdowns and sending Update reports to all the stakeholders e.g
- Line Manager, NOC ENOC, Vodafone Business solution, Enterprise Business Solution departments etc.
Fibre Team Leader
Vodafone Ghana
01.2010 - 07.2010
- Supervising Huawei contractors and sub-contractors under the Northern Fibre-Optic Backbone (NFB) project which entails laying of the fibre cable from Wa to Bolga through Han, Tumu, Nakong, Navrongo after which I am to see to its Maintenance and repair in case of any damage in the future
- The NFB project also includes the installation of fibre equipment like the OSN, DWDM and the ODF’s also under my supervision
- Making sure Vodafone standards are adhered to.
Over-The-Air Unit
Ghana Telecom. Company Ltd.
- 07.2005
- Rectification of Faulty Fixed Cellular Terminal (FCT) units via remote supervision using the Tool B software & FCT Data management
- Also receive and solve Onetouch customer Complaints, troubleshoot the problems Online, analyse the problems and sometimes liaise with the Onetouch switch personnel for the solutions to the problems that are Switch or Intelligent Network (IN) oriented.
Education
MASTER OF BUS. ADMINISTRATION (MBA) - Accounting
SIKKIM MANIPAL UNIV.
Tadong, Gangtok-India08.2015
BSC in Computer Science And Technology Engineering - Computer Engineering Technology
KWAME NKRUMAH UNIVERSITY
Kumasi-Ghana08.2012
DIPLOMA IN TELECOM. ENGINEERING - Telecommunications
MULTIMEDIA UNIVERSITY
Melaka-Malaysia10.2000
SENIOR SECONDARY SCHOOL CERTIFICATE EXAMINATION (SSSCE) - General Science
AQUINAS SECONDARY SCH.
Cantonment-Accra11.1996
BASIC EDUCATION CERTIFICATE EXAM. (BECE) -
SNAPS JUNIOR SECONDARY SCHOOL
Accra01.1993
Skills
- Good analytical skills and originality of thought
- Good human relations
- Well composed when working under pressure
- Can work under little or no supervision
- Good Presentation Skills with strong control over the Microsoft Office Suite
Accomplishments
POSITIONS HELD TO DATE
Year Position
1/11/23 to Date: Fibre Engineer -Central Operations at Vodafone Ghana with Plato consults Ltd.
(Functions/Duties Outsourced)
1/08/19 to 31/10/2023: Customer Service/Enterprise Engineer (CSE) at Vodafone Ghana with
Plato Consults Ltd. (Functions/duties outsourced)
8/10/13 to 31/07/19: Customer Service/Enterprise Engineer (CSE); at the Technology/Service
Assurance Department at Vodafone Ghana
8/11/10 8/10/13: Field Engineer (As the Fibre Maintenance Engineer)[At the Network Expansion
and Rehabilitation Department]at Vodafone Ghana
1/01/10-7/11/10: Fibre Team Leader (At the Fibre Maintenance and Repair Department
at Vodafone Ghana)
1/06/05-31/12/01: Assistant Manager/Telecom. with Ghana Telecom. Co. Ltd.
1/10/2000-1/06/05 : Principal Telecom. Officer with Ghana Telecom. Co. Ltd.
01/09/1998-31/09/2000: Welfare Chairman for the Diploma in Telecom. Engineering course
Students (GTTC)
12/1996-08/1998: Inventory Clerk at Rabimus Enterprise, Makola, Accra. P. O. Box 808 Accra
Newtown, Ghana (Family Business)
Research
- 2013-2015, A study of Critical Success Factors that lead to Project Success within the The Telecommunication industry of Ghana [The Case of Vodafone Ghana Limited in Partial Fulfilment of Master of Business Administration in Project Management.
- 2011-2012, To Design a Shop Stock Management System in partial fulfilment of the Bachelor of Science in Computer Engineering at KNUST.
- 2000, Report of industrial training on the Digital Switches (i.e. Neax61E, Alcatel), Transmission equipment (Synchronous Digital Hierarchy(SDH) equipment, RAS 1000 equipment, Customer Access Network equipment (Main Distribution Frame (MDF), Fibre-Optic cable splicer machines.
- 1999-2000, To Design an Electronic mailing system for Ghana Telecommunications Training Centre (GTTC) using existing facilities.
- 1999-2000, Further research on the above topic.
- 1999-2000, Research into both Ghanaian and Malaysian culture as a final project report for the Malaysian studies.
Seminars Workshops Courses Attended
- 24/07/00-04/08/00, Industrial Training for Telecommunications Engineering (Diploma), Telekom Training College, Kuala Lumpur, Malaysia
- 12/03/01-30/03/01, Teletraffic Principles, Ghana Telecom. Training Centre (GTTC), Accra
- 02/07/01-13/07/01, Traffic measurement/Forecasting, GTTC, Accra
- 05/08/02-16/08/02, Network Planning/Management, GTTC, Accra
- 11/12/03-19/12/03, Introduction to Alcatel Switching systems, GTTC, Accra
- 09/09/02-18/10/02, Digital systems, GTTC, Accra
- 14/05/01-25/05/01, Data Communication Principles, GTTC, Accra
- 27/08/01-07/09/01, Data Communication-PC Networking, GTTC, Accra
- 15/10/01-26/10/01, Data Communication- Frame Relay/X.25 Packet Technology, GTTC, Accra
- 18/06/01-06/07/01, Domestic Refrigeration and Air-conditioning, GTTC, Accra
- 07/01/02-26/03/02, A German Course, Goethe Institute, Accra
- 19/04/04-23/04/04, Network Infrastructure Installation, United Kingdom Telecommunications Academy (Systems Communications and Networks Ltd.), Dorset, England
- 19/04/04-23/04/04, City and Guilds Certificate on Data Communications Cable Installation and Testing (Copper), United Kingdom Telecommunications Academy (Systems Communications and Networks Ltd.), Dorset, England
- 07/06/04-25/06/04, Principles of Microprocessors and Pulse Code Modulation (PCM), GTTC, Accra
- 20/09/04-24/09/04, GSM Overview Training, GTTC, Accra
- 01/03/05-4/03/05, Fixed Cellular Terminal-Over the Air (FCT-OTA) Training, GTTC, Accra
- 23/01/06-27/01/06, Understanding GSM and Advanced GSM, United Kingdom Telecommunications Academy (Systems Communications and Networks Ltd.), Dorset, England
- 4/12/06-15/12/06, Fibre Optics Transmission & Data Communication, Ghana Telecom. University College (G.T.U.C), Accra, Ghana
- 15/04/08-13/06/08, The Telecommunications New Technology And Equipment Maintenance Workshop, Wuhan Research Institute (WRI), Wuhan, China
- 28/10/08-30/10/08, SDH Access Solutions (By RAD Technologies), La Palm Royal Beach Hotel, Accra
- 23/02/09-20/03/09, OPTIX OSN & MANAGER T2000 & BWS 1600G EQUIPMENT (By Huawei Technologies), Ghana Telecom. University College (GTUC), Accra, Ghana
- 06/04/2009-08/04/09, SDH & WDM Technologies (By Alcatel Lucent University), GTUC, Accra, Ghana
- 09/04/09-15/04/09, Alcatel-Lucent 1650SMC R4.4 & 1662SMC R2.3& 1696MS R2.2A 1692MSE R1.4 EQUIPMENT (By Alcatel Lucent Technologies), GTUC, Accra, Ghana
- 30/01/13-30/1/13, Anti-Bribery Compliance Training, Harvard Management Mentor
- 8/03/13-8/03/13, Career Management, Harvard Management Mentor
- 29/1/13-29/1/13, Customer Focus, Harvard Management Mentor
- 01/11/2022-01/11/22, Driving Management Science (Risk and Hazards Management in Driving), Road Safety & Transport Consultancies Limited
Advanced Equipment Knowledge
- Fibre Optic Splicing Machines operation
- NEC, Neax61E ,NeaxXS , Alcatel and the C-Dot Switch Exchange
- Maintenance and operations of Schlumberger company of France Payphones
- Synchronous Digital Hierarchy (SDH) equipment
- Fully Computer literate with advanced knowledge in Computer Networking, Computer programming (i.e. C, C++ and Assembly language), TCP/IP LAN, and Frame relays
Personal Information
- Place of Birth: Accra, Ghana
- Date of Birth: 11/29/77
- Nationality: Ghanaian
- Marital Status: Married
Positions Held To Date
- 1/11/23 to Date, Fibre Engineer -Central Operations at Vodafone Ghana with Plato consults Ltd. (Functions/Duties Outsourced)
- 1/08/19 to 31/10/2023, Customer Service/Enterprise Engineer (CSE) at Vodafone Ghana with Plato Consults Ltd. (Functions/duties outsourced)
- 8/10/13 to 31/07/19, Customer Service/Enterprise Engineer (CSE); at the Technology/Service Assurance Department at Vodafone Ghana
- 8/11/10 8/10/13, Field Engineer (As the Fibre Maintenance Engineer)[At the Network Expansion and Rehabilitation Department]at Vodafone Ghana
- 1/01/10-7/11/10, Fibre Team Leader (At the Fibre Maintenance and Repair Department at Vodafone Ghana)
- 1/06/05-31/12/01, Assistant Manager/Telecom. with Ghana Telecom. Co. Ltd.
- 1/10/2000-1/06/05, Principal Telecom. Officer with Ghana Telecom. Co. Ltd.
- 01/09/1998-31/09/2000, Welfare Chairman for the Diploma in Telecom. Engineering course Students (GTTC)
- 12/1996-08/1998, Inventory Clerk at Rabimus Enterprise, Makola, Accra. P. O. Box 808 Accra Newtown, Ghana (Family Business)
English Proficiency Test Results
- Duolingo English Test (DET), 5/9/23, 120
- TOEFL, 1/10/03, 213
Awards
4/10/13, Recognised by Head/Fixed Services/Vodafone GH, National Operations Manager/Vodafone GH etc.; for being customer focused to our High Valued Customers (e.g. Volta River Authority (VRA), ABSA Bank, Standard Chartered Bank, Ministry of Education etc.) during fibre fault restorations; helping Meet SLA’s. 2000, For distinguishing myself with Credit at the Diploma in Telecommunications Engineering Course (1998-2000) 1993, SNAPS Junior Secondary School(JSS)- The Best Cultural Studies student
References
- David Bronya, Operations and Maintenance Manager, Vodafone Ghana, Headquarters, Accra, Ghana, David.bronya@vodafone.com, +233202000584
- Elvis Boah, Regional Operations Manager, Vodafone Ghana, Headquarters, Accra, Ghana, Elvis.Boah@vodafone.com, +233202003443
- Professor Kwame Osei Boateng, Kwame Nkrumah University of Science and Technology (KNUST), Room 414, Ceasar Building, College of Engineering, KNUST, Kumasi, Ghana, https://webapps.knust.edu.gh/staff/dirsearch/profile/summary/3852d7e475d8.html
- Professor Jerry John Kponyo, Kwame Nkrumah University of Science and Technology(KNUST), Faculty Of Electrical and Computer Engineering, KNUST, Kumasi, Ghana, jjkponyo.soe@knust.edu.gh, +233208227980, https://webapps.knust.edu.gh/staff/dirsearch/profile/summary/3df2d15edde1.html
- Mr. J. G. K. Nuamah, Kwame Nkrumah University of Science and Technology (KNUST), Lecturer, Department Of Computer Engineering, KNUST, Kumasi, Ghana
Hobbies and Interests
- Playing Football
- Table Tennis
- Reading
- Listening to music
Certification
- Duolingo English Test (DET) written on May 9, 2023, with Overall Score of 120
- TOEFL written on January 10, 2003, with overall score of 213
Timeline
Fibre Engineer -Central Operations
Vodafone Ghana
11.2023 - Current
Customer Service/Enterprise Engineer
Vodafone Ghana
08.2019 - 10.2023
Customer Service/Enterprise Engineer
Vodafone Ghana
01.2019
Field Engineer
Vodafone Ghana
08.2010 - 08.2013
Fibre Team Leader
Vodafone Ghana
01.2010 - 07.2010
Fault Manager
Ghana Telecom. Company Ltd.
07.2005
Switching Department
Ghana Telecom. Company Ltd.
01.2000
Over-The-Air Unit
Ghana Telecom. Company Ltd.
- 07.2005
MASTER OF BUS. ADMINISTRATION (MBA) - Accounting
SIKKIM MANIPAL UNIV.
BSC in Computer Science And Technology Engineering - Computer Engineering Technology
KWAME NKRUMAH UNIVERSITY
DIPLOMA IN TELECOM. ENGINEERING - Telecommunications
MULTIMEDIA UNIVERSITY
SENIOR SECONDARY SCHOOL CERTIFICATE EXAMINATION (SSSCE) - General Science
AQUINAS SECONDARY SCH.
BASIC EDUCATION CERTIFICATE EXAM. (BECE) -
SNAPS JUNIOR SECONDARY SCHOOL
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