Muhsana Umar
East Legon
Summary
Expert in driving customer acquisition and building strong client relationships, achieving competitive advantages in dynamic environments. Proven success in sales and marketing roles at YAGMUR GHANA LIMITED and MUBIN PRIME REALTY. Focused on delivering excellence and enhancing product development initiatives through strategic thinking and effective communication skills.
Overview
13
13
years of professional experience
Work History
Founder and Manager
MUBIN PRIME REALTY
01.2022 - Current
- Directed operations in product development, marketing, sales, customer service, and finance.
Formulated strategic plan to achieve competitive advantage.
Sales and Marketing Executive
YAGMUR GHANA LIMITED
01.2018 - 01.2022
- Utilized CRM software to track leads and manage accounts throughout the sales cycle. Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Identified new potential markets and developed plans for targeting them.
- Contacted current and potential clients to promote products and services.
- Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.
Administrative assistant to (Ghana karate-do, Ghana Volley Ball, Ghana Amateur Boxing, Ghana Table Tennis and Ghana Scrabble Associations)
NATIONAL SPORTS AUTHORITY
01.2014 - 01.2015
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created travel arrangements with visa acquisition and distributed travel details to sports teams.
Health Advisor
PIPPAS HEALTH CENTER, OSU
01.2012 - 01.2013
- Worked with physiotherapists to assist patients in recovering from injuries, surgeries, or chronic conditions.
- Educate patients about their conditions and treatment plans.
Verification officer in the Electoral Commission Exhibition Exercise
ELECTORAL COMMISION OF GHANA
01.2016
- Conduct health and fitness assessments.
- Develop a tailored fitness and nutrition program based on individual needs and goals.
Assistant physiotherapist
37 MILLITARY HOSPITAL
01.2011
- Worked with physiotherapists to assist patients in recovering from injuries, surgeries, or chronic conditions.
- Educate patients about their conditions and treatment plans.
Education
MBA - Marketing
University of Professional Studies (UPSA)
Accra01.2024
Bsc. - Sports and Exercise Science
kwame Nkrumah University of Science and Technology
KUMASI01.2014
West African Senior High School Certificate -
Ghana Lebanon Islamic Senior High School (GLISS)
Accra01.2009
Umuraniya Islamic primary and junior high school
Tuba, Greater Accra01.2005
Post-Graduate Certificate - Marketing
Chartered Institute of Marketing
UkSkills
- Interpersonal communication skills
- Time management
- Self-motivation
- Success-driven mindset
- Independent work ability
- Customer service excellence
- Product development
- Client relationship management
References
- Nusodia Mustapha, Human Resource, Mirage Residence (Yagmur Ghana Limited), 0201746038
- Dr. Habib Ahmed Shanoon, Public Health Physician, 37 Military Hospital, 0244363122
- Mrs. Christiana Ashley, Secretary General, Ghana Volleyball Association, National Sports Authority, 0243144966
Additional Values And Skills
- Sales and Marketing
- Proof Reading
- Proficiency in Microsoft Office Suite (Word, Excel and Power Point)
- Knowledgeable about office procedures
- Strong Interpersonal and Communication Skills
- Good Time Management
- Self-motivation and passionate about serving the needs of others
- Discipline and Diligent in all activities
- Self determination and desire to succeed
- Good interpersonal communication
- Ability to work independently
- Ability to work in a team
Timeline
Founder and Manager
MUBIN PRIME REALTY
01.2022 - Current
Sales and Marketing Executive
YAGMUR GHANA LIMITED
01.2018 - 01.2022
Verification officer in the Electoral Commission Exhibition Exercise
ELECTORAL COMMISION OF GHANA
01.2016
Administrative assistant to (Ghana karate-do, Ghana Volley Ball, Ghana Amateur Boxing, Ghana Table Tennis and Ghana Scrabble Associations)
NATIONAL SPORTS AUTHORITY
01.2014 - 01.2015
Health Advisor
PIPPAS HEALTH CENTER, OSU
01.2012 - 01.2013
Assistant physiotherapist
37 MILLITARY HOSPITAL
01.2011
MBA - Marketing
University of Professional Studies (UPSA)
Bsc. - Sports and Exercise Science
kwame Nkrumah University of Science and Technology
West African Senior High School Certificate -
Ghana Lebanon Islamic Senior High School (GLISS)
Umuraniya Islamic primary and junior high school
Post-Graduate Certificate - Marketing
Chartered Institute of Marketing
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