Mubarack Mohammed
Accra
Summary
Dynamic professional with expertise in strategic planning and cross-functional collaboration, demonstrated through impactful contributions at First Atlantic Bank. Proven ability to leverage analytical problem-solving skills to significantly enhance customer satisfaction and streamline operations. Adept at developing innovative solutions and leading teams towards successful outcomes, with a strong emphasis on effective leadership and strategic insights.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Card Sales Representative
First Atlantic Bank
Kumasi
01.2023 - Current
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Monitored daily activity of assigned accounts such as payments, balance transfers, cash advances.
- Conducted credit reviews on corporations to assess financial conditions.
- Delivered customer support to service purchasers, advocated for client needs and resolved complaints from card usage experiences.
- Trained and equipped new team members to sell credit cards to consumers by modeling sales approach followed by supporting and coaching trainees in initial sales efforts.
- Demonstrated strong knowledge of banking laws and regulations pertaining to credit cards.
International Business Development
SME International Associates Limited
Accra
01.2022 - 01.2023
- Analyzed problems and worked with teams to develop solutions
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Sorted and organized files, spreadsheets, and reports
- Interacted with customers by phone, email, or in-person to provide information
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
Research Assistant
Komfo Anokye Teaching Hospital
Kumasi
01.2021 - 01.2022
- Compiled and presented research data for review by senior researchers
- Created PowerPoint presentations summarizing findings from completed projects
- Performed statistical analysis on collected data sets and wrote summaries of results
- Edited reports, communication and presentations prior to publication
Education
BSC. - Business Administration (International Business)
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana01.2023
Mpraeso Senior High School -
Mpraeso Senior High School
Ghana01.2018
Skills
- Proficient in Strategic Planning
- Cross-Functional Collaboration
- Effective Leadership
- Proficient Task Prioritization
- Analytical Problem Solving
- Analytical Problem Solving
Accomplishments
- Spearheaded the development of a comprehensive business plan for a real-time multinational company as part of the X Culture Project.
- Conducted a research project exploring the intersection of social networking sites and sustainable entrepreneurial intentions among university students in Ghana and the role of environmental value.
- Joined I-support For All Foundation Ghana and donated food and clothing to homeless children in Ghana.
- Mentored my juniors and peers and helped them navigate challenges and reached their goals.
Leadership roles
- President, Ghana National Association of Business Students, Mpraeso, Ghana, 01/01/16, 12/31/17
- Senior Boys Prefect, Mercy Schools Limited, Ghana, 01/01/13, 12/31/14
- Leader, X-Culture Global Collaboration Project
Coursework
- Strategic Management
- Global Strategy
- Cross-Cultural Management
- Digital Business Model
- International Sales Management
- Consumer Analytics and Forecasting
Certification
Certified X culture global collaborator
Timeline
Credit Card Sales Representative
First Atlantic Bank
01.2023 - Current
International Business Development
SME International Associates Limited
01.2022 - 01.2023
Research Assistant
Komfo Anokye Teaching Hospital
01.2021 - 01.2022
BSC. - Business Administration (International Business)
Kwame Nkrumah University of Science and Technology
Mpraeso Senior High School -
Mpraeso Senior High School
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