Theresah Ama Crentsil
Takoradi
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Paul Crentsil
08.2022 - Current
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Served as point of contact between clients and employer
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Liaised with key accounts to deliver targeted administrative household support.
Operations Intern
Casa Blanca Guest Inn & Beach Resort
08.2022 - 12.2023
- Gathered and documented information about group processes and procedures.
- Wrote and revised technical documentation for operational procedures.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Handled administrative and data entry work for staff.
- Completed reports and paperwork on critical information impacting operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
Operations Assistant
Sai Wine & Champagne Cafe
02.2021 - 07.2021
- Assisted with facility scheduling and customer service. Solved problems timely and effectively, ensuring customer satisfaction
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Provided administrative support with accurate document preparation and data entry.
Administrative Assistant
Sixth Sense Manifesto
12.2020 - 06.2021
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Personal Assistant
Michel Bowman
12.2019 - 12.2020
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Operations Assistant
Arche Fusion Studios
05.2018 - 08.2019
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted with facility scheduling and customer service.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Diploma - Visual And Performing Arts
Ideal College
Madina, Accra06.2014
High School Degree - Visual And Performing Arts
Aggrey Memorial AME Zion SHS
Cape Coast, Ghana04.2013
Skills
- Expense Management
- Personal Correspondence
- Business Writing
- Call Screening
- Event Planning
- Calendar Management
- Project Coordination
- Scheduling
- Staff Collaboration
- Resourceful
- Interior Decorating
- Human Resources Management (HRM)
- Customer Service
- Advanced MS Office Suite
- Social Media Savvy
- Administrative Support
- Attention to Detail
- Service Oriented
- Multitasking and Organization
- Purchasing and Procurement
Languages
English
Advanced (C1)
Akan
Advanced (C1)
Timeline
Personal Assistant
Paul Crentsil
08.2022 - Current
Operations Intern
Casa Blanca Guest Inn & Beach Resort
08.2022 - 12.2023
Operations Assistant
Sai Wine & Champagne Cafe
02.2021 - 07.2021
Administrative Assistant
Sixth Sense Manifesto
12.2020 - 06.2021
Personal Assistant
Michel Bowman
12.2019 - 12.2020
Operations Assistant
Arche Fusion Studios
05.2018 - 08.2019
Diploma - Visual And Performing Arts
Ideal College
High School Degree - Visual And Performing Arts
Aggrey Memorial AME Zion SHS
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