Summary
Work History
Education
Skills
Languages
Timeline
Generic

Martha Djane

Accra

Summary

Results-driven shop assistant recognized for analyzing sales trends and optimizing merchandising techniques. Expertise in cash handling and vendor relations, focusing on enhancing customer satisfaction and driving sales growth.

Work History

Shop Assistant

Total Filling Station
Osu
2018 - 2020
  • Processed transactions using point-of-sale systems efficiently.
  • Assisted customers with product selection and inquiries.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of store layout to assist customers in locating products.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Stocked shelves with fuel-related products and merchandise.
  • Supported promotional displays to enhance customer engagement.
  • Assisted in the preparation and execution of store events and promotions.
  • Assisted in receiving, unpacking, and organizing new stock deliveries.
  • Helped shop personnel complete assignments.
  • Assisted in training new employees on standard operating procedures within the store environment.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Followed all safety and security procedures to minimize risks.
  • Ensured compliance with safety protocols during operations.
  • Developed strong relationships with vendors to ensure timely delivery of goods.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Education

Some College (No Degree) - Human Services

SACS PROFESSIONAL INSTITUTE
Accra - Adabraka
01-2014

Some College (No Degree) - Secondary Education

Nifa Senior High School
Adukrom, Okere, Eastern
01-2010

Skills

  • Point-of-sale operation
  • POS systems
  • Cash handling
  • Cash drawer management
  • Inventory management
  • Merchandising techniques
  • Customer engagement
  • Customer relationship management
  • Product knowledge
  • Sales trends
  • Shop organization
  • Effective communication
  • Written and verbal communication
  • Interpersonal engagement
  • Team collaboration
  • Team leadership
  • Problem solving
  • Attention to detail
  • Relationship building
  • Retail Sales Experience

Languages

English
Intermediate (B1)
B1
Twi
Intermediate (B1)
B1
Ga-Adangbe
Intermediate (B1)
B1

Timeline

Shop Assistant

Total Filling Station
2018 - 2020

Some College (No Degree) - Human Services

SACS PROFESSIONAL INSTITUTE

Some College (No Degree) - Secondary Education

Nifa Senior High School
Martha Djane