Summary
Overview
Work History
Education
Skills
Personality Profile
Citizenship
Phonenumbers
Internship
Personal Information
References
Languages
Timeline
AccountManager
MR. DANIEL NANA ASARE

MR. DANIEL NANA ASARE

Accra

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

chauffer-contracted

Hertz Ghana
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

IT Officer

Afriwara Group-Royal Sweet Ltd
02.2024 - Current
  • Hardware Operations and troubleshooting
  • Software installation and training (Sage\Microsoft office 365 etc.) Office systems Administration and training Server 12 administration and installation Router configuration and installation Cctv /IP Management and installation Networking and Printer setup
  • Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
  • Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
  • Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
  • Provided exceptional IT support for staff members, resulting in increased productivity.
  • Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
  • Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
  • Improved system efficiency by implementing new software and hardware solutions.
  • Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
  • Developed and maintained company intranet, streamlining internal communication processes.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Systems Administrator

Solution Dot Com
09.2016 - 02.2019
  • Installing servers Cctv / ip camera security configuration Installing OS and troubleshooting networking
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Enhanced system security with regular patch updates and vulnerability assessments.

IT Technician

Office Pal Ghana Limited
01.2014 - 09.2016
  • Hardware Operations Software Linux fundamental Office systems Administration Server administration Router configuration CorelDRAW Cctv /IP Security sales and installation Networking and troubleshooting Driving: Delivery and follow upsA
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.

Sales agent

Enterprise Insurance
01.2012 - 01.2013
  • Selling of insurance policies and plan to clients Severing as an intermediary between company and clients Organizing presentations and seminars Training other sales agent
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

IT Technician

Slikem Graphics Design Company
01.2007 - 01.2008
  • Printing Designing and Analyzing Management of working materials and tools

Education

Primary and J.S.S Education

Driving school
08.2014

Advance Diploma in Systems Engineer -

Tertiary Education
01.2014

Secondary School Education
01.2007

Skills

  • Fluent in English, Fante and Twi
  • Friendly, Positive Attitude
  • Excellent Communication
  • Verbal Communication
  • Multitasking
  • Flexible and Adaptable
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Decision-Making
  • Calm Under Pressure

Personality Profile

I'm an experienced IT professional with a record in managing and networking databases. My strong technical knowledge and outstanding interpersonal skills enable me to interact with a wide range of clients. I'm eager to learn, grow and improve my skills. I enjoy using my technical knowledge to the benefit of organisations.

Citizenship

Ghanaian

Phonenumbers

0245869859/0509331828

Internship

Volta River Authority- MIS Department, ABOADZE-TAKORADI, 2011, 2012, Creating and planning to arrange the user’s office devices and computer to suit the person’s comfort to work efficiently., Assist users to resolve any I.T associated problems they encounter., Repair and fix damaged components and boards in the system unit., Attending the office users to resolve and assist when the user has problems accessing the internet., Setting up and configuring devices to be used for training purposes., Configure wireless router for sub sections and areas in the plant for easy internet access within the entire plant., Undergoing training seminars.

Personal Information

Date of Birth: 07/17/90

References

  • Mr. Abdul Aziz, 0249741016, Intercom Programming and Manufacturing Company (IPMC), Takoradi
  • Mr. Patrick Amega, 0208114562, Volta River Authority, Aboadze Thermal Plant, Takoradi
  • Premium foundation driving school Secretary - Miss Maslin, 054320333, Takoradi
  • Mr. Kwasi Larbi- MD Solution Dot Com, 0244612121, Greater Accra
  • Royal Sweets LTD General Sales Manager Mr. Joseph Amoah, 0244147781

Languages

English
Bilingual or Proficient (C2)

Timeline

IT Officer

Afriwara Group-Royal Sweet Ltd
02.2024 - Current

Systems Administrator

Solution Dot Com
09.2016 - 02.2019

IT Technician

Office Pal Ghana Limited
01.2014 - 09.2016

Sales agent

Enterprise Insurance
01.2012 - 01.2013

IT Technician

Slikem Graphics Design Company
01.2007 - 01.2008

chauffer-contracted

Hertz Ghana

Primary and J.S.S Education

Driving school

Advance Diploma in Systems Engineer -

Tertiary Education

Secondary School Education

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MR. DANIEL NANA ASARE