CHARLES QUARSHIE TETTEH
Abu Dhabi
Summary
Hospitality and tourism professional with extensive experience in tour coordination, guest relations, and hospitality operations. Expertise in enhancing visitor experiences through strategic initiatives and operational budgeting. Committed to contributing to the growth of the tourism sector by delivering exceptional service and ensuring compliance with safety regulations.
Overview
21
21
years of professional experience
Work History
Tour Guide
Tourism 365
Abu Dhabi
11.2024 - Current
- Conducted guided tours for cruise ship groups and wildlife park visitors in Abu Dhabi.
- Delivered engaging commentary on UAE history, wildlife ecosystems, and conservation efforts to enhance visitor experience.
- Ensured visitor safety and satisfaction in compliance with UAE tourism regulations.
- Collaborated with reserve staff to develop educational programs and streamline emergency response procedures for visitor safety.
- Applied first aid knowledge and executed emergency drills during tours.
- Engaged diverse international visitors through effective communication, fostering a welcoming and informative environment.
Operations Manager
Golden Key 360
Accra
03.2022 - 04.2024
- Oversaw operational budgeting and optimized costs through performance metric analysis.
- Managed merchandising, leasing, and guest satisfaction initiatives to enhance overall experience.
- Developed and trained teams to deliver exceptional customer service consistently.
- Directed sales and marketing strategies that increased revenue in hospitality and real estate sectors.
- Implemented branding and social media strategies that expanded market share.
Rooms Division Manager
Marriott Hotel
Western Region
01.2018 - 02.2022
- Managed front office concierge and housekeeping departments for five-star rated hotel.
- Managed operational budgets, forecasts, inventory, and revenue performance to ensure financial health.
- Performed room inspections and quality checks to ensure compliance with Marriott standards.
- Achieved high guest satisfaction scores by promptly addressing feedback.
- Trained staff on service standards and Opera PMS usage.
Operations Manager
Palms By Eagles
Western Region
01.2014 - 12.2017
- Oversaw daily hotel operations, enhancing guest experience and improving operational efficiency.
- Monitored guest satisfaction feedback to inform revenue optimisation strategies.
- Ensured compliance with safety and regulatory guidelines across all departments.
- Trained staff on software applications, improving service delivery standards.
Executive Club Manager
Moevenpick Ambassador Hotel
Accra
01.2011 - 12.2013
- Oversaw executive lounge operations, managing staffing and inventory to ensure seamless guest experiences.
- Delivered personalized services to VIP guests while ensuring confidentiality.
- Managed lounge budget, ensuring compliance with hotel policies while optimizing resource allocation.
- Utilized Excel and Opera to analyze loyalty program enrollment and guest data, enhancing service delivery.
Operations Manager
First Lodge Holiday Homes
Accra
01.2008 - 02.2011
- Oversaw facility operations, including reception, housekeeping, and HR functions.
- Managed procurement processes for facility supplies and equipment efficiently.
- Conducted quality control inspections to ensure compliance with operational standards.
- Compiled weekly occupancy, revenue, and maintenance reports to guide management decisions.
Duty Manager
Moevenpick Ambassador Hotel
Accra
01.2009 - 12.2010
- Resolved guest complaints to enhance satisfaction and managed emergency response procedures to ensure safety
- Ensured quality assurance and compliance with hotel policies to maintain standards
- Promoted positive public image while coordinating efforts across departments
Facility Supervisor
First Lodge Holiday Homes
Accra
01.2006 - 12.2008
- Implemented health and safety regulations and risk management strategies to promote a safe environment.
- Supervised holiday home operations, ensuring smooth management of fish ponds, kayaking, and park facilities.
- Coordinated housekeeping services and conducted property inspections to maintain high quality standards.
Education
NEBOSH IGC Certificate - Occupational Health and Safety Management
Green World Group
Abu Dhabi, UAE08-2026
Bachelor of Science - Hospitality Management
Ghana Institute of Management and Public Administration
Ghana01-2007
Postgraduate Diploma - Advanced Marketing
Ghana Institute of Journalism
Ghana01-2003
High School Diploma -
Presbyterian Boys Senior Secondary School
Ghana01-2002
Skills
- Tour Coordination
- Visitor Engagement
- Guest Relations
- Hospitality and Tour Operations
- Service excellence
- First Aid Certification
- Safety Awareness
- Operational Budgeting
- Inventory Management
- Opera PMS
- Microsoft Office
- Team leadership
- Conflict Resolution
- English Fluent
- English Fluent
Languages
English, Fluent
Timeline
Tour Guide
Tourism 365
11.2024 - Current
Operations Manager
Golden Key 360
03.2022 - 04.2024
Rooms Division Manager
Marriott Hotel
01.2018 - 02.2022
Operations Manager
Palms By Eagles
01.2014 - 12.2017
Executive Club Manager
Moevenpick Ambassador Hotel
01.2011 - 12.2013
Duty Manager
Moevenpick Ambassador Hotel
01.2009 - 12.2010
Operations Manager
First Lodge Holiday Homes
01.2008 - 02.2011
Facility Supervisor
First Lodge Holiday Homes
01.2006 - 12.2008
NEBOSH IGC Certificate - Occupational Health and Safety Management
Green World Group
Bachelor of Science - Hospitality Management
Ghana Institute of Management and Public Administration
Postgraduate Diploma - Advanced Marketing
Ghana Institute of Journalism
High School Diploma -
Presbyterian Boys Senior Secondary School