MOYINOLUWA OLAYINKA
Port Harcourt
Summary
A proven leader with a track record of streamlining operations at Access Bank PLC, enhancing team performance and customer satisfaction. As an expert in workload management and fostering diversity and inclusion, I've driven significant improvements in efficiency and team cohesion. A formulated approach combines innovative strategies with practical tech skills, achieving notable success in dynamic environments.
Overview
4
4
years of professional experience
Work History
ASSISTANT HEAD OF OPERATIONS
ACCESS BANK PLC
10.2022 - Current
- Conducted weekly and monthly ATM reconciliations.
- In charge of teller and cash departments, and when necessary, customer service division.
- Foster a positive working environment that encourages teamwork, resulting in higher employee satisfaction levels.
- Implemented effective time-management strategies to ensure deadlines were consistently met without compromising on quality of work.
- Developed and implemented strategies to streamline office operations.
QUANTITATIVE FACILITATOR
MACK IV CONSULTS
04.2022 - 09.2022
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Prepared clients for an international exam in 3 months.
MANAGER
GHS LINK SERVICES
12.2020 - 03.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Geophysics
UNIVERSITY OF ILORIN
ILORIN, NIGERIA10.2019
NATIONAL DIPLOMA - Civil Engineering
KWARA STATE POLYTECHNIC
ILORIN, NIGERIA09.2014
Skills
- Team Management
- Diversity and Inclusion
- Employee Relations
- Artificial Intelligence
- Computer Skills
- Workload Management
Timeline
ASSISTANT HEAD OF OPERATIONS
ACCESS BANK PLC
10.2022 - Current
QUANTITATIVE FACILITATOR
MACK IV CONSULTS
04.2022 - 09.2022
MANAGER
GHS LINK SERVICES
12.2020 - 03.2022
Bachelor of Science - Geophysics
UNIVERSITY OF ILORIN
NATIONAL DIPLOMA - Civil Engineering
KWARA STATE POLYTECHNIC
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