MOUBARAK OSMAN
Accra Central
Summary
Dynamic and results-oriented marketing and project management professional with a Master’s degree in Project Management and extensive experience in sales, customer service, and credit risk management. Adept at working both autonomously and collaboratively within a team, with a strong client-oriented mindset and exceptional communication skills in English, French, and German. Proficient in current IT office and marketing tools. Open to duty travel as required.
Overview
7
7
years of professional experience
Work History
Project Manager
AXIS PROFESSIONAL CONSULT
04.2023 - Current
- Develop and execute marketing strategies to enhance brand awareness and drive customer engagement
- Coordinate and manage marketing campaigns, including content creation, social media, and email marketing
- Managed all aspects of project planning, execution, monitoring, and control
- Analyze market trends and customer feedback to inform marketing strategies and initiatives
- Collaborate with cross-functional teams to ensure consistent messaging and branding across all channels
- Created and managed internal and external communication plans to support business objectives
Sales Retention Supervisor
BAYPORT SAVINGS AND LOANS PLC
01.2018 - 03.2023
- Acquired a detailed understanding of all campaigns, selling skills, and techniques to ensure a high conversion rate
- Trained new hires, providing them with comprehensive onboarding and ongoing support
- Created detailed reports to track sales performance and customer retention
- Drafted customer communications and reports using advanced features in Word
- Handling basic customer enquiries and channelling them appropriately
- Ensure promotions are accurate and merchandised to the company’s standards
- Help retail sales staff achieve sales target
Credit Risk Officer
BAYPORT FINANCIAL SERVICES
01.2017 - 12.2017
- Reviewed credit limits for loan clients, ensuring appropriate risk assessment
- Managed the disbursement process, ensuring all customer information was correct and loans were approved according to established criteria
- Assessed credit exposures and ensured that all risks were covered
- Purge records if debt has been satisfied
- Communicate significant credit risk issues to top management where the need arises
- Locate customers using credit bureau information, background checks, documents or database
- Initiate repossession proceedings by handing over account to external debt collectors
- Prepared daily reports for the Head of Credit, providing insights into loan performance and risk exposure
- Preparing BOG collateral registration report for reconciliation
- Collaborated with the team to develop strategies for mitigating credit risk and improving loan portfolio quality
Education
Msc - Project Management
University of Cape Coast
Cape Coast06-2024
Bsc - Business Administration (Accounting
Methodist University college
01.2015
Computer Hardware and Troubleshooting -
NIIT
01.2007
Senior Secondary Certificate -
Ghana National College
01.2001
Skills
- Document Management
- Risk Management
- Contract Management
- Strategic Planning
- Project Management
- Cost Control
- Staff training and mentoring
- Scope Management
- Customer relations specialist
References
REFERENCES Mr. Abdel Aziz Osman, Chief Finance Officer, Imperial Insurance +233 57 766 9556 Isaac Osei, Head of Credit, TF Financial Services, +233 24 338 6199 Reginald Quaye, Central Processing Manager, Bayport Ghana +233 24 287 8135 Page
Additional Information
- PERSONAL AND CORPORATE SKILLS
Timeline
Project Manager
AXIS PROFESSIONAL CONSULT
04.2023 - Current
Sales Retention Supervisor
BAYPORT SAVINGS AND LOANS PLC
01.2018 - 03.2023
Credit Risk Officer
BAYPORT FINANCIAL SERVICES
01.2017 - 12.2017
Msc - Project Management
University of Cape Coast
Bsc - Business Administration (Accounting
Methodist University college
Computer Hardware and Troubleshooting -
NIIT
Senior Secondary Certificate -
Ghana National College
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