Moses Kwadwo Agbah

Auto mechanic

Kumasi ,Kumasi

Overview

years of professional experience

Mechanic Workshop

01.2017 - Current

Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.

Service Advisor

11.2013 - 05.2016

Enhanced customer satisfaction by providing timely and accurate service recommendations.
Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Reduced wait times with efficient coordination of service tasks among technicians.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Store Assistant

09.2010 - 01.2013

Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.

Workshop trainee as mechanic

09.2009 - 11.2010

Organized and detail-oriented with a strong work ethic.
Delivered services to customer locations within specific timeframes.
Passionate about learning and committed to continual improvement.
Cultivated interpersonal skills by building positive relationships with others.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Intermediate from Automotive Engineering

07.2009

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