MOSES FRANCIS THOLLEY

Sales Assistant

Zack Building Materials

02.2017 - 09.2022

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Met and exceeded sales targets consistently, contributing to overall team success.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Established rapport with customers using active listening and interpersonal skills.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Fielded customer questions to share information about products, availability, and pricing.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
Boosted store revenue through upselling and cross-selling techniques.
Executed visual merchandising strategies to attract customers and drive sales.
Communicated orders to vendors, scheduling carriers for pickup if needed.
Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
Organized promotional events to engage potential customers and generate new business opportunities.
Supported store management with administrative tasks such as scheduling appointments or updating client records.
Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Gathered and prepared sales materials in preparation for sales meetings.
Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
Researched new clients for sales team, inputting contact information into Salesforce.
Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Prepared PowerPoint presentations and Word documents for sales presentations.
Coordinated logistics and catering for meetings and sales events.
Facilitated ordering and processing of business cards and nameplates for sales team.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Used in-store system to locate inventory and place special orders for customers.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Wrapped, boxed and weighed bakery department products.