Moses Quaye
ACCRA,Ghana
Summary
Detail-oriented IT professional with expertise in computer hardware, desktop support, and operating system management. Proven ability to manage client interfaces and deliver efficient IT documentation. Skilled in hardware installation, software configuration, and time management, aiming to leverage technical skills to enhance organisational IT infrastructure.
Overview
14
14
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
IT Technician (Computer Hardware, Software Management)
SNEW GHANA
ACCRA
2021.11 - 2026.02
- Setting up and configuring computers systems, servers, peripherals, and software applications.
- Working with other IT team members to implement system improvements and upgrades.
- Facilitating productive transaction between company and its cherished clients.
- Hardware installation and software management; performing regular maintenance and repairs on IT equipment’s.
- Provide sales and services of computers/ Laptops to customers.
- Creating and maintaining documentation related to IT systems and procedures.
Technical Support/ IT Technician
MINISTRY OF FISHERIES AND AQUACULTURE DEVELOPMENT | NATIONAL SERVICE
ACCRA
2019.09 - 2020.10
- Gathered requirements, designed, developed and thoroughly tested software for internal users and for deployment to external clients.
- System monitoring; Continuously monitoring IT systems to identify and address potentials issues proactively.
- Worked closely with clients and partners to design software to interface our businesses with one another.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Installed and configured operating systems and applications.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Administration Assistant
FLYTOP TRANSMISSION COMPANY LIMITED
ACCRA
2012.01 - 2017.08
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Higher National Diploma (HND) - Computer Science
ACCRA TECHNICAL UNIVERSITY
ACCRA, GHSkills
- Computer Hardware
- IT Documentation
- Desktop support expertise
- Hardware Installation
- Client interface management
- Operating system management
- Software installation and configuration
- Efficient time management
Certification
- 2007 West African Senior High School (WASSCE) Certificate
- 2019 Higher National Diploma (HND): Computer Science
- 2020 National Service Certificate
Professional References
- Nicholas, Nelson, Telecommunications Engineer, 0244787835, TELECEL GHANA
- Evan, Quaye, Managing Director, 0244372820, Snew Ghana
Timeline
IT Technician (Computer Hardware, Software Management)
SNEW GHANA
2021.11 - 2026.02
Technical Support/ IT Technician
MINISTRY OF FISHERIES AND AQUACULTURE DEVELOPMENT | NATIONAL SERVICE
2019.09 - 2020.10
Administration Assistant
FLYTOP TRANSMISSION COMPANY LIMITED
2012.01 - 2017.08
Higher National Diploma (HND) - Computer Science
ACCRA TECHNICAL UNIVERSITY