Summary
Overview
Work History
Education
Skills
Timeline
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MOSES QUAYE

ACCRA

Summary

Proven IT Technician with a track record of enhancing operational efficiency at Snew GHANA LIMITED by expertly managing hardware installations and operating system management. Skilled in desktop technical support and fostering professional relationships, significantly improving customer service and technical issue resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

IT Technician

Snew GHANA LIMITED
09.2021 - Current
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Installed and configured operating systems and applications.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Administrative Assistant

KoscomPRO Telecommunication Enterprise
01.2019 - 08.2021
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Bachelor of Science - Computer Science

Accra Technical University
Accra, Ghana
10.2019

High School Diploma -

Kaneshie Secondary Technical School
Accra
07.2007

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Technical Support
  • Application installations
  • IT Documentation
  • Operating system management

Timeline

IT Technician

Snew GHANA LIMITED
09.2021 - Current

Administrative Assistant

KoscomPRO Telecommunication Enterprise
01.2019 - 08.2021

Bachelor of Science - Computer Science

Accra Technical University

High School Diploma -

Kaneshie Secondary Technical School

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MOSES QUAYE