MOSES KWARFO ASARE
Nungua
Summary
Accomplished Key Accounts Manager with a proven track record at Jetstream Technologies, enhancing account retention by 15% through strategic supply chain optimization and exceptional client relationship management. Demonstrates leadership in team development and excels in risk management, ensuring compliance and profitability. Recognized for outstanding performance and results-oriented approach.
Overview
8
8
years of professional experience
Work History
Key Accounts Manager - Team Lead
Jetstream Technologies
Tema
06.2022 - Current
- Coordinate with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Managed key client portfolios, ensuring satisfaction and loyalty through tailored logistics solutions.
- Led strategic initiatives, increasing account retention by 15%.
- Provided training and support to junior staff on how to effectively manage key accounts.
- Ensured regulatory compliance in all supply chain activities, mitigating risks effectively.
- Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
- Recognized as 'Results-Oriented Employee' in 2022 for exceptional performance.
Sales Team Lead
Jetstream Technologies
01.2021 - 05.2022
- Directed a team of sales professionals, achieving a 20% increase in sales revenue.
- Enhanced cross-departmental collaboration, streamlining the supply chain process.
- Listened to customer needs to identify and recommend best products and services.
- Resolved conflicts between team members in an effective manner while maintaining positive relationships among coworkers.
- Identified sales objectives and set realistic expectations to convert prospects into clients and clients into partners.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Assistant Operations Manager
Innovative Business Systems Limited
02.2020 - 11.2020
- Oversaw daily operations, implementing process improvements that reduced operational costs by 10%.
- Coordinated logistical activities such as transportation scheduling or material handling services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured that all operational tasks were completed within established timeframes.
- Forecasted customer demand to set prices or credit terms for goods or services.
District Human Resource Officer
Ejura District Health Directorate
08.2016 - 04.2018
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Suggested promotions and wage increases according to employee performance.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Helped with employee transfers and referrals.
- Directed HR programs, policies and processes to improve operational efficiency.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Education
Master of Arts - Ports and Shipping Administration
Regional Maritime University
Accra, GhanaBachelor of Arts - Integrated Management Studies
University for Development Studies
Wa, GhanaAdvanced Diploma - Logistics and Transport
Chartered Institute of Logistics and Transport
12.2024
Skills
- Supply Chain Strategy and Optimization
- Vendor and Procurement Management
- Logistics and Distribution
- Risk Management and Compliance
- Client Relationship Management
- Data Analysis and Forecasting
- Leadership and Team Development
- Key account management
Accomplishments
- Awarded 'Results-Oriented Employee' for outstanding contributions to logistics and supply chain efficiency.
- Successfully expanded client relationships, contributing to long-term business growth.
References
Available upon request.
Timeline
Key Accounts Manager - Team Lead
Jetstream Technologies
06.2022 - Current
Sales Team Lead
Jetstream Technologies
01.2021 - 05.2022
Assistant Operations Manager
Innovative Business Systems Limited
02.2020 - 11.2020
District Human Resource Officer
Ejura District Health Directorate
08.2016 - 04.2018
Master of Arts - Ports and Shipping Administration
Regional Maritime University
Bachelor of Arts - Integrated Management Studies
University for Development Studies
Advanced Diploma - Logistics and Transport
Chartered Institute of Logistics and Transport
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