Morris M. Dukuly
Monrovia,Montserrado
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Sales Agent
Sky-Tech International (Lib)
Monrovia, Liberia
01.2019 - 12.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Internet Cafe Attendant
Bassie Brother
Monrovia, Liberia
01.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and friendly service to patrons.
- Ensured seamless operations by maintaining up-to-date software and hardware systems.
- Increased revenue with effective upselling of products and services offered at the Internet Cafe.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
- Assisted customers with various technical issues, fostering a positive experience for all users.
Support Technician
MTN Liberia
Monrovia, Liberia
01.2017 - 12.2018
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Conducted regular systems maintenance to optimize performance and minimize downtime.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
Education
Associate of Science - Systems Engineering
IPMC University Collage
Accra, Ghana12.2023
Skills
- Infrastructure development
- Technical Analysis
- Virtualization
- Firewalls
- System Troubleshooting
- Virtualization Technologies
- Hardware and software installation
- Troubleshooting
- Cloud Computing
- Cloud services
- Network infrastructure administration
- Configuration Management
- TCP/IP protocol
- Switches and routers
- Web Security
- Information Security
- User Support
Certification
Professional and Advanced Diploma in Systems Engineering
Languages
English
Advanced (C1)
Timeline
Sales Agent
Sky-Tech International (Lib)
01.2019 - 12.2020
Internet Cafe Attendant
Bassie Brother
01.2018 - 12.2019
Support Technician
MTN Liberia
01.2017 - 12.2018
Associate of Science - Systems Engineering
IPMC University Collage
Professional Diploma in Systems Engineering
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