Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Monica Yeboah

Accra

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Cabin Crew

Engineers and Planners(Dzata)
11.2024 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Customer Service Representative

Gianair
Accra
11.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Cabin Crew Member

Gianair
Accra
11.2019 - Current
  • Communicated effectively with customers using English language skills.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.

Education

Certificate in Marketing And Communication - Makerting And Communication

European Institute of Leadership & Management
02-2024

Diploma (ICM-UK) - Customer Service Management

Hangover Green
09-2015

Diploma in MS Office - MS Office

Ghana-India Kofi Annan Centre of Excellence in ICT
07-2015

Diploma in Travel And Tourism - Travel And Tourism

International School of Aviation
09-2012

Diploma in Amadeus - Diploma in Amadeus

Amadeus Training Center
05-2012

High School Diploma -

City Senior High School
05-2008

Some College (No Degree) - First Aid Training

Care Unit Training

Skills

  • Scheduling
  • Data Entry
  • Call Management
  • Information Security
  • Customer Relationship Management (CRM)
  • Problem Resolution

Languages

English
First Language
Spanish
Elementary
A2

Timeline

Cabin Crew

Engineers and Planners(Dzata)
11.2024 - Current

Customer Service Representative

Gianair
11.2020 - Current

Cabin Crew Member

Gianair
11.2019 - Current

Certificate in Marketing And Communication - Makerting And Communication

European Institute of Leadership & Management

Diploma (ICM-UK) - Customer Service Management

Hangover Green

Diploma in MS Office - MS Office

Ghana-India Kofi Annan Centre of Excellence in ICT

Diploma in Travel And Tourism - Travel And Tourism

International School of Aviation

Diploma in Amadeus - Diploma in Amadeus

Amadeus Training Center

High School Diploma -

City Senior High School

Some College (No Degree) - First Aid Training

Care Unit Training

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Monica Yeboah