Monica Terkutei
Accra
Summary
Dynamic employee with a proven track record at Ison Xperiences, excelling in verbal communication and time management. Adept at resolving inquiries and enhancing customer satisfaction through professionalism. Committed to delivering exceptional service and fostering positive relationships, ensuring a seamless experience for all clients.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Ison Experience
Accra
01.2026 - 07.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers about product features and promotions to increase engagement and drive sales.
- Participated in training sessions to improve service skills and techniques.
- Maintained updated knowledge of company policies and procedures consistently.
- Collaborated with team members to improve service delivery standards, enhancing overall customer satisfaction.
- Developed strong relationships with customers through friendly interactions, fostering loyalty and repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
Studio Assistant
Comme Lab
Tema
10.2025 - 10.2025
- Assisted in daily studio operations.
Front Desk Assistant
Hi-Tech computer Hub
Accra
03.2025 - 07.2025
- Greeted customers and provided information about services offered.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Typed documents accurately using word processing software.
- Performed data entry tasks into computerized systems accurately and efficiently.
- Proofread typed material for errors in spelling, grammar and punctuation prior to distribution.
- Assisted in creating graphic designs.
- Scanned documents into electronic format for storage in database systems.
- Assisted in data entry tasks for record keeping purposes.
- Handled cash transactions and managed daily financial reports accurately.
Cashier
Bannitex Ghana Limited
Accra
10.2020 - 05.2023
- Processed customer transactions efficiently and accurately.
- Assisted customers in product selection and provided exceptional service.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Performed other duties as assigned by management.
Reporter
Oman Fm
Madina
11.2018 - 01.2019
- Researched current events and trends to provide accurate reporting.
- Covered live events, providing real-time updates to audiences.
- Attended press conferences, briefings and other events to stay current on newsworthy topics.
- Produced audio and visual content for broadcast television or online platforms.
Education
Diploma - Journalism And Media
Gh Media School
Achimota, Ghana 02.2016 - 11.2018
Presbyterian Secondary Tech School
Aburi, GhanaSkills
- Verbal and written communication
- Microsoft office
- Positive and professional
- Time management
- Problem solving
- Follow-up skills
- Customer service
- Creativity
Personal info
- D.O.B - 15 / 08 / 1996
Languages
English
Advanced (C1)
C1
Certification
- Gold Model Agency - 2018
- Customer Service certification - 2026
Affiliations
- Member - Accra Jazz Academy
Past time Activity - Modeling
References
References available upon request.
Timeline
Customer Service Representative
Ison Experience
01.2026 - 07.2026
Studio Assistant
Comme Lab
10.2025 - 10.2025
Front Desk Assistant
Hi-Tech computer Hub
03.2025 - 07.2025
Cashier
Bannitex Ghana Limited
10.2020 - 05.2023
Reporter
Oman Fm
11.2018 - 01.2019
Diploma - Journalism And Media
Gh Media School
02.2016 - 11.2018
Presbyterian Secondary Tech School