Monica Holdbrook Smith

* Attend to a high volume of digital enquiries, walk-ins, and phoned convert prospective students into enrolled students.
* Assist students throughout the application and registration process.
* Onboard newly admitted students and help them settle into the school environment.
* Prepare and submit weekly performance reports, including form sales, registrations, and other key metrics, to the Admissions Manager.
* Record and track all fee payments while maintaining accurate documentation for all students.
* Perform any other duties assigned by the Admissions Manage

• Reports directly to the Branch Manager
• Responsible for daily stock taking of goods received.
• Ensures daily cleanliness and orderliness of the office.
• Responsible for serving customers and ensuring customer satisfaction.
• Prepares invoices for the customers when the need arises.
• In charge of proper arrangement of drugs on shelves.
• Answers queries on supply and availability of medicines, where it is within your competence.
• Assists in the maintenance of reasonable stock levels.
• Receives telephone calls and face to face enquiries of routine nature from customers and refers appropriate queries to the Branch Manager when necessary
• Performs other duties as assigned by the Branch Manager.

• Calling customer and providing accurate, satisfactory answers to their queries and concerns.
• Escalating situations involving dissatisfied customers, offering patient assistance and support.
• Calling clients and customers to inform them about the company's new products, services and policies.
• Guiding callers through troubleshooting, navigating the company site or using the products or services
• Collaborating with other call centre professionals to improve customer service.
• Any other duties assigned by the Supervisor.

• Researched client base to find new types of customers and sold lubricants to them accordingly.
• Created a plan for gaining customers and retained them to achieve monthly targets.
• Analysed and creates a plan for engaging the target market.
• Analysed the competition to create a plan for engagement.
• Made product appeal to the target market.
• Trained other sales people in the art of selling.
• Any other duties assigned by the Manager.

• Helped the team in the revaluation of all property in the metropolis to enable the assembly to determine and charge the required property rate.
• Any other role assigned by the Supervisor.

• Captured new meters into the system (marketing department, which includes the overall strategizing and planning of services and programs
• Attended to customers with problems with their meters and selling electricity to customers.
• Any other duties assigned by the Unit Supervisor.