IT Support
Monica Adjorkor Mensah
Account Payable Associate
Brno
Summary
A Corporate executive with 6+ years of working experience in Accounting, IT Service Management and Account Payable specializing in SAP S/4HANA VIM Analytics and delivering training to new hires to drive operational excellence. A strong academic background in Accounting, Economics and Management from Mendel University Brno, Czech Republic.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
FRANCHISE / AR ASSOCIATE
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
01.2025 - Current
- Conduct general ledger reconciliations to maintain financial accuracy
- Check the upgraded portal to confirm product arrival in Elcare and payment status
- Ensure payment updates are accurately reflected in SAP, including update dates an document number
ACCOUNT PAYABLE GNFR ASSOCIATE
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
02.2024 - 01.2025
- Booking all expense invoices and credit notes in all Nordic entities using SAP cockpit and vic.ai, enhancing financial workflow efficiency
- Issuing reminder for timely invoices approvals to reduce risk of late payment fees
- Process advance and early invoices for payment
ACCOUNT PAYABLE GFR ASSOCIATE
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
11.2023 - 02.2024
- Managing case IDs within APOC system
- Processing invoices and credit notes accurately and efficiently
- Posting invoices and credit notes using SAP MIRO and ensure accurate billing data
- Respond to queries from suppliers
PROCESSING ASSOCIATE UK&I
CURRYS COE, S.R.O
08.2021 - 10.2023
- Indexing GNFR and GFR invoices
- Training new employees
- Prepare daily reports
- Manage teams/shared email for suppliers and other business queries
- Moving important data from PDF files to the company's financial system
- Using Instream, Mainframe, SAP S/4HANA, VIM Analytics and Excel for day to day task
SERVICE DESK AGENT
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
08.2020 - 06.2021
- Point of contact for Service Desk
- Investigating issues engaging with problem management
- Provide guidance to users on the next steps to resolve access issues
- Continual service improvement activities
REPORTING
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
05.2019 - 07.2020
- Publishing daily performance report to the SharePoint
- Sharing Hourly call performance report
- Sending backlogs report to the Team leader
- Sharing daily call data
- Evaluate all the tickets that needs to be updated or schedule an appointment
REVENUE OFFICER
LEKMA HOSPITAL
07.2013 - 02.2016
- Receiving cash from clients and writing a receipt
- Posts revenues by verifying and entering transactions
- Updates receivables by totalling unpaid invoices
- Protects organization's value by keeping information confidential
SERVICE DESK AGENT
ANN-FLIED VENTURES
08.2009 - 08.2010
- Addressing customers problems via inbound and outbound telephone conversations
- Educating customers on existing products and services
- Up-selling, cross-selling, and scam issues awareness creation
- Handling inquiries from customers in relation to services, network coverage, handsets and devices, promotions, and billing
- Maintains customer records by updating account information
FRONT DESK OFFICER
GCB BANK
04.2008 - 07.2009
- Answering or making calls to clients to learn about and address their needs
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the client's feel supported and valued
- Identify customers needs, clarify information, research every issue, and provide solutions and alternatives
- Seize opportunities to up-sell products when they arise
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed
Education
MASTER'S IN ECONOMICS AND MANAGEMENT -
Mendel University
04.2016 - 06.2019
BACHELOR OF ARTS - ACCOUNTING
Wisconsin International University Collage
08.2010 - 06.2013
DIPLOMA IN BUSINESS STUDIES - undefined
University Of Professional Studies, Accra
08.2007 - 06.2009
Skills
Payment posting
Cash flow management
Credit analysis
Budget planning
Collections management
Dispute resolution
AR aging reports
Software
Generative AI
Certification
Chartered Financial Analyst(CFA)- CFA Institute.
Timeline
FRANCHISE / AR ASSOCIATE
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
01.2025 - Current
ACCOUNT PAYABLE GNFR ASSOCIATE
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
02.2024 - 01.2025
ACCOUNT PAYABLE GFR ASSOCIATE
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
11.2023 - 02.2024
PROCESSING ASSOCIATE UK&I
CURRYS COE, S.R.O
08.2021 - 10.2023
SERVICE DESK AGENT
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
08.2020 - 06.2021
REPORTING
INFOSYS ( CZECH REPUBLIC) LIMITED S.R.O
05.2019 - 07.2020
MASTER'S IN ECONOMICS AND MANAGEMENT -
Mendel University
04.2016 - 06.2019
REVENUE OFFICER
LEKMA HOSPITAL
07.2013 - 02.2016
BACHELOR OF ARTS - ACCOUNTING
Wisconsin International University Collage
08.2010 - 06.2013
SERVICE DESK AGENT
ANN-FLIED VENTURES
08.2009 - 08.2010
FRONT DESK OFFICER
GCB BANK
04.2008 - 07.2009
DIPLOMA IN BUSINESS STUDIES - undefined
University Of Professional Studies, Accra
08.2007 - 06.2009
Chartered Financial Analyst(CFA)- CFA Institute.
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