Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Monica Adjaley

Accra,AA

Summary

I am a dynamic young lady willing to work in an environment that offers me the opportunity to be innovative, whiles being resourceful in the discharge of my duties. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Executive-level [Job Title] and professional communications representative for corporate-level decision-makers. Tech-savvy individual employs in-depth knowledge of [Software]. Versatile [Job Title] offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Highly-qualified [Job Title] proficient in [Type] office settings, customer relations and conflict resolution. Knowledgeable about [Industry] terminology and services to support and address customer inquiries and concerns. Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Motivated [Job Title] offering valuable contributions in all facets of administrative activities derived from diverse, [Number]-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

7
7
years of professional experience
1
1
Language

Work History

Head receptionist / Front desk supervisor / Marketer

G. C ROYAL HOTEL
Accra, GH
12.2021 - 05.2022
  • Kept reception area clean and neat to give visitors positive first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Handled complaints and questions, and re-directed calls to other team members.

Restaurant Waitress /Cook's Assistant/Receptionist

Industrial Attachment
Accra, Nungua
12.2019 - 03.2020
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Completed credit payments via card processing systems.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.

Restaurant Waitress

Church of Latter Day Saints
Accra, GH
05.2019 - 07.2019
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Outside Sales Representative

Horlicks Beverages • Accra
Accra, 37
06.2016 - 07.2018
  • Established new accounts through cold calling and personal visits to potential customers.
  • Created strategic brand building events to promote current product portfolio.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Built strong client rapport to establish diversified network of connections.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

Promoter

Guinness Ghana Breweries Limited
Accra, GH
03.2015 - 04.2016
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
  • Identified potential marketing opportunities to increase brand awareness.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Developed door-to-door distribution campaign, strengthening relationships with distribution dealers and increasing brand awareness [Number]%.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.

Head Waitress/Bartender

The Loom Bar and Restaurant
Accra, GH
04.2013 - 05.2014
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Inspected dishes and utensils for cleanliness.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders and coordinated customer service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised server staff and simultaneously served personal section of tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Greeted new customers, discussed specials and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained staff members on use of POS system.

Events Coordinator and Host, Businesswoman and Hostess

self employ
Accra, GH
01.2010 - 05.2012
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Recorded available tables after seating each party using specialized seating software.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Cer -

Flair Catering Service
Cantonment
05.2001 -

Diploma - Skincare And Massage

Allote Cosmetology
Osu

Skills

Interpersonal and good communication skillsundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head receptionist / Front desk supervisor / Marketer

G. C ROYAL HOTEL
12.2021 - 05.2022

Restaurant Waitress /Cook's Assistant/Receptionist

Industrial Attachment
12.2019 - 03.2020

Restaurant Waitress

Church of Latter Day Saints
05.2019 - 07.2019

Outside Sales Representative

Horlicks Beverages • Accra
06.2016 - 07.2018

Promoter

Guinness Ghana Breweries Limited
03.2015 - 04.2016

Head Waitress/Bartender

The Loom Bar and Restaurant
04.2013 - 05.2014

Events Coordinator and Host, Businesswoman and Hostess

self employ
01.2010 - 05.2012

Cer -

Flair Catering Service
05.2001 -

Diploma - Skincare And Massage

Allote Cosmetology
Monica Adjaley