MONALISA MAUD ADDO
Accra
Summary
Results-driven professional with over 3 years of experience providing administrative, HR, and project coordination support in fast-paced environments. Adept at delivering excellent customer service, resolving inquiries, and maintaining client satisfaction through strong communication, empathy and problem-solving skills. Eager to leverage these abilities in a remote customer support role while contributing to business growth.
Overview
12
12
years of professional experience
Work History
Project / Data Entry Coordinator
GoEnergy Fuels
02.2023 - 11.2023
- Managed customer data and fuel sales records, ensuring accuracy and timely updates
- Resolved discrepancies in data and communicated effectively with supervisors to address customer-related issues
- Provided clerical support, including scanning, filing, and answering customer inquiries via phone
- Coordinated with external customers regarding their accounts' status updates.
- Generated reports on a regular basis for analysis purposes.
- Ensured compliance with all relevant regulations concerning privacy of personal information.
- Scheduled and conducted remote trainings and orientations to assist human resources staff.
- Monitored remote contractors, terminals and offsite employees to support haste and precision of data entry.
Human Resource / Administrative Assistant
J&B Global Lifting Ltd
01.2018 - 01.2022
- Assisted employees and customers with queries and maintained records in the HR database
- Streamlined office communication, enhancing client satisfaction and operational efficiency
- Conducted onboarding and supported HR with employee relations, policies, and performance appraisals
- Provided administrative support to Human Resources staff including scheduling meetings and maintaining calendars.
- Prepared reports on employee absences, turnover rates, recruitment activities and other areas of interest.
- Researched labor laws to ensure compliance with state and federal regulations.
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
- Responded to internal and external HR-related inquiries or requests.
Customer Service Representative
Montbretia Tour Ghana Limited
03.2012 - 09.2012
- Welcomed clients, answered inquiries, and provided travel-related information to enhance the customer experience
- Assisted clients with ticketing, trip planning, and resolving issues related to travel bookings
- Handled multi-line phone systems and directed calls to appropriate personnel
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Researched hotels and airfare options to best meet client needs and expectations.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Education
MBA - Project Management
Ghana Institute of Management and Public Administration (GIMPA)
Ghana01.2025
BSc - Human Resources Management
Ghana Institute of Management And Public Administration (GIMPA)
Ghana01.2022
Cabin Crew First Aid -
Ghana Civil Aviation School
GhanaSkills
- Excellent written and verbal communication skills
- Strong customer service orientation
- Conflict resolution
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- High attention to detail
- Organizational skills
- Ability to work autonomously
- Problem-solving
- Data entry and Management expertise
- Project Coordination
- Documentation and Recordkeeping
- CRM Software
- Vendor Relations
- Deadline Adherence
- Familiar with HR information systems
- Familiar with project management tools
Timeline
Project / Data Entry Coordinator
GoEnergy Fuels
02.2023 - 11.2023
Human Resource / Administrative Assistant
J&B Global Lifting Ltd
01.2018 - 01.2022
Customer Service Representative
Montbretia Tour Ghana Limited
03.2012 - 09.2012
MBA - Project Management
Ghana Institute of Management and Public Administration (GIMPA)
BSc - Human Resources Management
Ghana Institute of Management And Public Administration (GIMPA)
Cabin Crew First Aid -
Ghana Civil Aviation School
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