MOHAMMED SHEIK UMAR SENOU
Accra
Summary
Dynamic and result-oriented professional with proven experience in restaurant management and team leadership. Adept at overseeing day-to-day operations, driving customer satisfaction, and implementing efficient inventory and financial management practices. Eager to contribute to a coffee shop environment, ensuring smooth operations, staff motivation, and quality control to maximize revenue and customer loyalty.
Overview
7
7
years of professional experience
Work History
Dispatch Rider (Freelance)
Accra
08.2017 - Current
- Delivered over 1,500+ orders with a 98% on-time delivery rate, ensuring a high level of customer satisfaction
- Developed a client feedback system to improve service efficiency and resolve complaints, leading to a 10% improvement in service delivery.
Assistant Sales Supervisor
MFI Ghana Limited
Accra
01.2023 - 01.2024
- Improved sales performance by 15% through in-depth sales data analysis and targeted promotional campaigns
- Led cross-functional teams from marketing, merchandising, finance, and operations to achieve set sales goals
- Developed successful promotional strategies for key shopping events, boosting store traffic and sales
- Implemented new customer service standards, increasing customer satisfaction and retention rates.
National Service Personnel
National Service Scheme
Accra
11.2022 - 10.2023
- Collaborated with diverse teams to deliver customer-focused solutions that led to a 12% improvement in service response times
- Provided friendly and knowledgeable service that exceeded customer expectations, resulting in positive feedback and recognition
- Prioritized tasks effectively, increasing service output by 15%.
Assistant Restaurant Manager
Tasty Trails
Accra
12.2020 - 07.2023
- Managed day-to-day operations, including scheduling, budgeting, and inventory control, ensuring a 20% reduction in wastage
- Recruited, trained, and mentored a team of 15+ employees, resulting in improved staff retention and service quality
- Boosted customer satisfaction by resolving complaints efficiently and ensuring a welcoming atmosphere, leading to a 25% increase in repeat customers
- Spearheaded the implementation of community engagement events, which contributed to a 30% rise in foot traffic
- Handled cash flow and sales reporting with 100% accuracy, ensuring smooth end-of-day financial reconciliation.
Education
BBA - Human Resources Management
Islamic University
Accra, Ghana06-2022
High School Diploma -
Yendi Senior High School
Yendi, Ghana05-2018
Skills
- Operations and Team Management
- Customer Service Excellence
- Staff Training and Performance Management
- Inventory and Supply Chain Management
- Financial Management and Cash Handling
- Sales Data Analysis and Reporting
- Event Planning and Community Engagement
- Problem Solving and Conflict Resolution
- Quality Control and Compliance with Health and Safety Standards
Additional Information
Available to start immediately.
Languages
English
First Language
French
Intermediate
B1
References
Available upon request.
Timeline
Assistant Sales Supervisor
MFI Ghana Limited
01.2023 - 01.2024
National Service Personnel
National Service Scheme
11.2022 - 10.2023
Assistant Restaurant Manager
Tasty Trails
12.2020 - 07.2023
Dispatch Rider (Freelance)
08.2017 - Current
BBA - Human Resources Management
Islamic University
High School Diploma -
Yendi Senior High School