Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Pharmacy Operations Manager
life chemist limited
Kumasi/Accra
01.2019 - Current
Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
Ensured that all pharmacy staff members were trained on proper medication handling practices.
Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
Established quality assurance standards for all aspects of pharmacy operations.
Collaborated with medical professionals to provide patient care services in a timely manner.
Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
Analyzed sales data to identify trends in product usage and developed marketing plans accordingly.
Resolved customer complaints promptly while maintaining a high level of professionalism.
Assisted pharmacists in providing medication information or advice to customers or health care providers.
Coordinated with insurance companies regarding billing issues or payment disputes.
Prepared annual budgets based on projected revenue growth projections.
Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
Worked closely with store manager to maintain day-to-day operations.
Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
Pharmacy Auditor
life chemist limited
Kumasi/Accra
09.2017 - 12.2018
Conducted detailed reviews of medical records and patient profiles to determine if prescriptions were properly filled according to regulations.
Reviewed pharmacy dispensing logs for compliance with applicable laws and regulations.
Analyzed data from various sources, including state Medicaid programs, to identify potential errors or fraud in pharmacy billing practices.
Assessed the effectiveness of internal controls within pharmacies to ensure accurate payment processes.
Investigated discrepancies between invoices and payments received by pharmacies for prescription medications.
Consulted with pharmacists regarding coding issues, pricing discrepancies, and other matters related to audit findings.
Worked closely with external auditors during periodic financial statement audits.
Prepared written reports summarizing audit results, findings, recommendations, and corrective actions taken.
Researched current trends in pharmaceuticals industry regulations and standards.
Conducted audits on internal controls and developed reports on findings.
Senior Administrative Assistant
Kwame Nkurmah university of science and technology (knust)
Kumasi
08.2016 - 08.2017
Organized and maintained detailed office filing systems.
Provided administrative support to senior management team.
Created and distributed documents, reports, presentations, and correspondence.
Answered incoming calls from clients and vendors in a professional manner.
Maintained confidential information regarding employees, customers, and business operations.
Managed inventory of office supplies and placed orders as needed.
Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
Compiled data from various sources into organized formats for reporting purposes.
Provided technical assistance to computer users within the organization.
Monitored emails sent to general mailbox accounts for appropriate routing.
Education
Bachelor of Technology - Accounting With Computing