MOHAMMED NAWIE ADAMS
ACCRA
Overview
3
3
years of professional experience
Work History
NATIONAL SERVICE PERSONNEL: STORES PERSON
GHANA ARMED FORCES/MINISTRY OF DEFENCE
ACCRA
10.2021 - 09.2022
- Utilized effective communication skills to enable successful resolution of stock issues
- Maintained safe workplace by complying with stores department regulations and health safety standards
- Provided the necessary stock requested by each department
- Photocopied and comb binding of contract documents for the procurement and supply chain management department
- Sorted requisition sheets by date for the calendar year
- Ensured the conference room was well equipped with the required documents and equipment for effective Entity Tender Committee meetings
- Assisted in stock taking to ensure materials do not run out completely from the stores before the materials are reordered
VOLUNTEERED FIELD ENUMERATOR
AFRICAN ENVIRONMENTAL SANITATION (AFES) CONSULT
ACCRA
10.2022 - 10.2022
- Acted as a volunteered enumerator to an official trainee in the data collection exercise with respect to sanitation and the environment in the Ayawaso Central Municipality
- Collated responses from interviews for comprehensive data analysis
- Stored collected information confidentially and securely on the Computer assisted personal interviewing (CAPI)
VOLUNTEERED CENSUS ENUMERATOR
GHANA STATISTICAL SERVICE/ 2021 PHC
ACCRA
06.2021 - 07.2021
- Assisted an official trainee in undertaking various data collection activities and facilitating classification using the CAPI in the Ayawaso Central Municipality
- Encouraged household participation with census duties as well as providing assistance and explaining procedures
- Supported data accuracy by double-checking information with the official trainee in line with GSS standards and procedures
CUSTOMER SERVICE REPRESENTATIVE
iSON BPO GH LTD-MTN CALL CENTER
12.2023 - Current
- Maximized customer satisfaction by resolving service issues promptly
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Built rapport with customers through courteous and professional communications
- Addressed customer service enquiries quickly and accurately
- Assisted customers with product-related questions, feedback and complaints
- Gave out information and advice about available product and service options
- Coordinated referrals and escalations to obtain specialized support
- Listened to individual complaints with open mind and asked detailed questions to understand issues
- Managed up to 180 customer inquiries per day in fast-paced call center
Timeline
CUSTOMER SERVICE REPRESENTATIVE
iSON BPO GH LTD-MTN CALL CENTER
12.2023 - Current
VOLUNTEERED FIELD ENUMERATOR
AFRICAN ENVIRONMENTAL SANITATION (AFES) CONSULT
10.2022 - 10.2022
NATIONAL SERVICE PERSONNEL: STORES PERSON
GHANA ARMED FORCES/MINISTRY OF DEFENCE
10.2021 - 09.2022
VOLUNTEERED CENSUS ENUMERATOR
GHANA STATISTICAL SERVICE/ 2021 PHC
06.2021 - 07.2021
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