MOHAMMED BUKARI

Operations Supervisor

Samsung Electronics

Johannesburg

06.2011 - Current

Recruited, interviewed and selected employees to fill vacant roles.
Implemented cost-saving measures throughout the organization's operations.
Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
Developed and implemented standard operating procedures to ensure efficient workflow.
Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Trained, mentored and motivated employees to maximize team productivity.
Implemented customer service standards that increased client satisfaction.
Directed employees on how to use equipment properly and safely.
Resolved customer complaints or answered customers' questions.
Maintained accurate records of employee attendance and performance reviews.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
Trained new employees on proper job functions and company policies and procedures.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Prepared reports on operational performance metrics and presented them to management team.
Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Oversaw compliance with safety and quality standards, significantly reducing incident rates.