MOFFATT HAL JOHN NII AKWEI
Summary
Detail-oriented professional with substantial experience at GCB Bank Limited, specializing in customer service and system administration. Demonstrated track record of enhancing client relations and optimizing report filing processes. Proficient in Microsoft Office Suite, with a strong ability to perform under pressure while delivering high-quality results. Career aspirations include leveraging expertise to drive operational excellence in future roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
National Service Personnel
GCB BANK LIMITED
01.2018 - 01.2019
- Enquiries / Customer service representative
- Requisition of cheque books and other electronic products for other customers
- Addressing and filing of daily reports
- System administration support
Intern
SSNIT- RECORDS DEPARTMENT
01.2017 - 12.2017
- Sorting and arrangement of old SSNIT numbers from various branches
- Conversion of old numbers and records into new biometric numbers
- Filing of reports for reconciliation purposes
Education
Master of Arts - Management and Administration
UNIVERSITY OF GHANA
Legon01.2024
Bachelor of Arts - Political Science And English
UNIVERSITY OF GHANA
01.2018
WASSCE -
ACCRA ACADEMY SENIOR HIGH SCHOOL
01.2014
BECE -
MINISTRY OF HEALTH BASIC SCHOOL
01.2011
Skills
- Intermediate Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Data entry
- Resilient under pressure
- Customer service
- System administration
- Client communication
- Quality assurance
- Report filing
- Records reconciliation
- Attention to detail
- Customer relations
- Excellent communication
- Team Collaboration
- Multi-tasking abilities
Certification
- M.A Management and Administration
- B.A Political Science and English Minor, University of Ghana
- Certificate of National Service, 2018/2019
- West African Senior School Certificate
- Basic Education Certification Examination 2011
Accomplishments
Acknowledgement for hard work and efficiency in performing official assignments
Referees
- Josephine Kuwornoo, Operations Manager, GCB Bank, Akosombo Branch, jkkuwornoo@gcb.com.gh, 0208990777 / 0266716888
- Dr. Elizabeth Orfson Offei, Lecturer, English Department, University of Ghana, eorfson-offei@ug.edu.gh, 0208931413
Timeline
National Service Personnel
GCB BANK LIMITED
01.2018 - 01.2019
Intern
SSNIT- RECORDS DEPARTMENT
01.2017 - 12.2017
Master of Arts - Management and Administration
UNIVERSITY OF GHANA
Bachelor of Arts - Political Science And English
UNIVERSITY OF GHANA
WASSCE -
ACCRA ACADEMY SENIOR HIGH SCHOOL
BECE -
MINISTRY OF HEALTH BASIC SCHOOL
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