Modest Dartey
Kumasi
Summary
To apply my skills in IT support, digital tools, and multimedia content creation to contribute to the overall efficiency and communication efforts of a forward-thinking organization. Seeking to utilize my technical expertise and problem-solving abilities in a role that fosters continuous improvement and collaboration.
Dedicated and results-driven IT professional with a strong academic background and over three years of experience in providing comprehensive IT assistance within complex organizations. Skilled in troubleshooting, help desk support, and user training, with proficiency in digital tools, multimedia and content creation. Adept at streamlining IT processes, enhancing internal communication through multimedia support, and delivering exceptional customer service. Proven ability to manage service desk operations efficiently, ensuring timely issue resolution and contributing to organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED)
Kumasi
11.2022 - Current
- Assisted faculty to provide IT support and training to students on various digital tools and applications
- Coordinated multimedia support for educational events, including photography and video documentation of activities, showcasing the impact of the programs
- Assisted with maintaining and updating academic resources on online platforms, ensuring content accuracy and relevance
- Developed presentations and educational materials to enhance learning
- Conducted workshops and one-on-one training sessions, educating students on digital literacy, proper use of university tech systems, and best practices for using IT equipment
Youth Engagement Center Advisory Board Member
Ghana Library Authority
Kumasi
04.2022 - 09.2023
- Collaborated with board members to develop educational programs addressing youth needs
- Collaborated with board members to design and implement digital learning programs aimed at improving IT literacy and youth engagement
- Provided multimedia support for library initiatives, ensuring effective internal communication of programs through digital content such as photos and videos
- Assisted with the maintenance and management of internal digital platforms, ensuring relevant updates were made to internal communications and program details
- Supported the organization’s internal communication efforts by creating content for social media and websites, showcasing key events and projects
Teaching Intern
Prempeh College
Kumasi
09.2021 - 12.2021
- Supported classroom activities and managed teaching equipment
- Supported classroom technology use by troubleshooting IT issues for faculty and students, ensuring optimal use of digital tools during lessons
- Assisted with multimedia content creation for school events, managing photos and videos to highlight student achievements
- Facilitated the use of digital learning platforms, providing basic training to both students and faculty on effective usage and best practices
- Assisted in grading and providing feedback on student assignments
- Collaborated with team members to plan and execute events, providing support in areas such as multimedia presentation and content creation for social media platforms
- Engaged with youth through various programs, enhancing communication and fostering a positive learning environment
Administrative Assistant
Remar NGO
01.2015 - 05.2018
- Company Overview: International Organization
- Served as the main point of contact for IT support, responding to inquiries and providing assistance to staff, ensuring effective resolution of issues and excellent customer service
- Provided comprehensive IT support to staff, troubleshooting hardware and software issues, and maintaining effective communication to resolve user concerns
- Managed the organization and documentation of internal communications, contributing to improved information flow within the organization
- Developed and delivered training sessions for staff on basic IT operations, enhancing overall IT literacy and efficiency
- Provided comprehensive IT support to staff, troubleshooting hardware and software issues, and maintaining effective communication to resolve user concerns
- Provided IT support, including troubleshooting and maintaining computer systems
- International Organization
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Arizona04.2024
Aspire Leadership Certificate -
Aspire Institute
Online10.2023
Bachelor of Science - Information Technology Education
University of Education
Winneba, Ghana10.2022
High School Diploma - Science
Joy Standard College
Ghana06.2014
Skills
- User assistance
- Issue resolution
- Ticketing systems
- Google Suite
- Microsoft Office Suite
- Photoshop
- CorelDRAW
- Canva
- Adobe Premiere Pro
- Website management
- Social media updates
- Efficient task prioritization
- Managing training sessions
- Strong user support
- Communication
- Report writing
- Training
- Presentations
- Data collection
- Project management
- Program evaluation management
Websites
Hobbies and Interests
- Fitness and Well-being: Engaged in running and skating, promoting wellness and team cohesion for a productive work environment.
- Technology Enthusiast: Exploring emerging digital tools to enhance productivity and support program innovation.
- Animal Documentaries: Studying wildlife documentaries to understand social and environmental issues relevant to community development.
- Drawing: Using drawing as a creative outlet that fosters innovative thinking and problem-solving.
- Music Appreciation: Enjoying diverse music to cultivate a positive and collaborative work atmosphere.
Awards
- Dean's List, University of Phoenix, 2023
- President’s List, University of Phoenix, 2022
- University of Phoenix Focus to the finish scholarship, 2021
- Ghana National Petroleum Corporation Scholarship, 2019
- Vice Chancellor's Scholarship Award for Academic Excellence, University of Education, Winneba, 2018
Certification
- Aspire Leaders Program certificate, 2023
- IELTS Academics, 7.5 Overall score
- Intentional Communicator – Eng/210, University of Phoenix, 07/28/22
- Google Project Management Certificate, Coursera-Google, 05/21/22
- Project Management (PM1001), Sophia Learning, 07/06/22
- Enterprise Design Thinking Badge, IBM, 03/01/22
- Decision Maker – Personal Finance, University of Phoenix, 06/18/22
- Google IT Support Certificate, Coursera-Google, 11/29/21
Honorsocieties
- The National Society of Collegiate Scholars (NSCS), 2023
- Epsilon Pi Tau Honor Society (Delta Sigma Chapter), 2023
- Golden Key International Honor Society, 2022
- The National Society of Leadership and Success (NSLS), 2022
Languages
English
First Language
French
Elementary (A2)
A2
References
- Dr. Adasa Kofi Frimpong Nkrumah, Lecturer and exam officer, Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED), 4600 E Elwood St, Phoenix, AZ, 85040, +1 602-543-8000, jcupano@email.phoenix.edu
- Mr. Philip Boateng, Lecturer, Department of Interdisciplinary Studies (AAMUSTED), Kumasi Campus., Ghana Library Authority, Manager, IT Unit/YEC Coordinator, +233-242280074, pboateng@aamusted.edu.gh
- Gracious Oppong-Poku, Lecturer at University of Phoenix, Arizona, +233-549-083-458, gracious.oppong-poku@library.gov.gh
Timeline
Teaching Assistant
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED)
11.2022 - Current
Youth Engagement Center Advisory Board Member
Ghana Library Authority
04.2022 - 09.2023
Teaching Intern
Prempeh College
09.2021 - 12.2021
Administrative Assistant
Remar NGO
01.2015 - 05.2018
Bachelor of Science - Cybersecurity
University of Phoenix
Aspire Leadership Certificate -
Aspire Institute
Bachelor of Science - Information Technology Education
University of Education
High School Diploma - Science
Joy Standard College
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