Mital Dhanak
Country Manager
Accra
Summary
Goal oriented country manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Country Manager
Learning Time Ghana Ltd
Accra, Ghana
10.2014 - Current
- Launched and built commercial division of Learning time brand in Ghana (2015), Nigeria (2016), Ivory Coast (2017) & Kenya (2019)
- Developed strategic initiatives based upon company objectives aimed at accelerating growth
- Led all aspects of business operations, including business setup, import and export regularities, sales, marketing, finance, and human resources, to drive revenue growth and achieve profitability targets
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis
- Implemented effective marketing strategies and promotional campaigns to increase brand awareness and drive product demand
- Managed budgets, financial planning, and forecasting to optimize profitability for the country's operations.
- Negotiated with service providers and vendors to improve margins, savings annually.
- Overseeing hiring, training and professional growth of employees
- Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth
- Monitored sales performance metrics and KPIs, providing regular reports and analysis to senior management
- Developed and maintained a sales pipeline to track opportunities and forecast revenue projections
- Stayed current on industry trends and best practices in sales management, continuously seeking opportunities for improvement and innovation
- Recruited, trained and managed over 190 sales professionals annually
- Reached out to potential customers via telephone, email and in-person inquiries
- Exceeded sales goals through effective time management and resource allocations
- Provided local market insight and identified trends
- Designed and executed experiential events that connected consumers directly with the brand, generating increased loyalty and sales
- Drove customer engagement through creation of compelling promotional materials and branded content.
- Collaborated with cross-functional teams to develop cohesive marketing plans that aligned with overall business objectives.
- Increased brand awareness by developing and implementing effective social media strategies.
- Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated with influencers for partnerships, leveraging their reach to expand brand visibility.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Increased YOY sales by 60%
- Delivered services to customer locations within specific timeframes
- Developed and implemented customer service policies, procedures, and standards to improve efficiency, consistency, and quality of service delivery
- Implemented customer feedback mechanisms and conducted regular surveys to assess customer satisfaction levels and identify areas for improvement
- Conducted regular training sessions and workshops to develop the skills and capabilities of the customer service team, ensuring alignment with best practices and industry standards.
Country Sales Manager
Motivate Marketing and Trading LLC
Muscat, Oman
05.2009 - 10.2014
- Prepared and implemented strategic growth plans for territory based on company goals and expectations
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Developed and executed sales strategies for consistent revenue growth in the territories.
- Consistently exceed sales goals, achieving 60% increase in sales YoY
- Developed and executed sales presentations as well as both internal and external product training workshops
- Managed accounts to retain existing relationships and grow share of business
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Monitored sales performance metrics and KPI's, providing regular reports and analysis to senior management
- Developed and maintained a sales pipeline to track opportunities and forecast revenue projections
- Delivered services to customer locations within specific time-frames
- Developed and implemented customer service policies, procedures, and standards to improve efficiency, consistency, and quality of service delivery
- Implemented customer feedback mechanisms and conducted regular surveys to assess customer satisfaction levels and identify areas for improvement
- Conducted regular training sessions and workshops to develop the skills and capabilities of the customer service team, ensuring alignment with best practices and industry standards.
District Manager
Ace International Books Distribution LLC
Abu Dhabi, Uae
04.2005 - 04.2009
- Developed sales strategy based on research of consumer buying trends and market conditions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Attracted new clientele and developed customer relationships by visiting schools and educational centres
- Consistently exceed sales goals, achieving 60% increase in sales YoY
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Sales Consultant
Ace International Books Distribution LLC
Sharjah, Uae
09.2001 - 04.2005
- Generated daily reports on sales activities for management review
- Conducted market research to identify new business opportunities
- Established long-term relationships with key contacts at client companies
- Developed and maintained relationships with clients to increase sales revenue
- Performed cold calls to prospective customers to introduce company offerings
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Freelance Market Researcher
Freelance
Sharjah, Uae
10.2000 - 08.2001
- Utilized advanced statistical techniques for data analysis, yielding deeper insights into consumer preferences and behaviors.
- Streamlined data collection processes, resulting in more efficient and accurate market research reports.
- Increased client satisfaction by conducting comprehensive market research and delivering actionable insights.
- Presented research findings to stakeholders, driving informed decision-making throughout the organization.
- Conducted focus groups with target customers, uncovering valuable feedback for product improvement initiatives.
Sales Representative
Fast Advertising
Sharjah, Uae
01.2000 - 08.2000
- Generated new sales leads through cold calling and networking activities
- Researched target audiences to develop effective marketing strategies
- Created media plans, negotiated rates and purchased media space
- Negotiated contracts with vendors including printers, photographers.
- Managed over 50 customer calls per day.
Education
High School Diploma -
Our Own English High School
Sharjah, Uae 05.2001 -
Skills
Sales leadership and managementInternational Business DevelopmentEntrepreneurshipNegotiation and closing skillsDirect salesExpanding territoriesOperational PlanningMarket Intelligence and AnalysisProblem-solving and decision-makingMulticultural understanding and adaptability
P&L Management
Cross-Functional Teamwork
Lead Generation
Sales Targeting
Operational planning
Event sales
Social Media Management
Accomplishments
- Topper in sales from 2001-2007
- Top unit manager from 2006-2008
- 1st runner up in sales contest of Colombo trip from 06/2004 - 09/2004
- Qualified for annual conventions of Motivate group from 2002-2014
- Qualified for convention trip from 2004 - 2014 to Colombo, Thailand, Hong Kong, Singapore, Macau, Turkey, Malaysia, Egypt, Lebanon, Nepal, Baku, Cambodia
- Top office in sales growth from 2009-2022
- Highest sales office in productive 2009-2022
- Won Champion Sales Manager award for Oman in 2014
- Won Champion Sales Manager award for 2015-2023 Ghana
- Highest performing Sales office award for 2016 - 2022
- Highest performing Regional Manager 2017-2022
- Won other numerous contests set by Motivate Group and Learning Time
Timeline
Country Manager
Learning Time Ghana Ltd
10.2014 - Current
Country Sales Manager
Motivate Marketing and Trading LLC
05.2009 - 10.2014
District Manager
Ace International Books Distribution LLC
04.2005 - 04.2009
Sales Consultant
Ace International Books Distribution LLC
09.2001 - 04.2005
High School Diploma -
Our Own English High School
05.2001 -
Freelance Market Researcher
Freelance
10.2000 - 08.2001
Sales Representative
Fast Advertising
01.2000 - 08.2000