Miriam Norkor Dowuona
Business Development Specialist
Accra
Summary
Results-driven and accomplished professional with a solid track record of 7 years in sales, customer service, operations, and business development. Demonstrated expertise in cultivating and nurturing strong customer relationships, identifying lucrative opportunities, and implementing effective sales strategies. Adept at driving revenue growth and expanding customer bases, both in retail and institutional settings. Possess a proven ability to excel in high-pressure environments and deliver exceptional results. Seeking a challenging position where expertise in business development, customer relations, and sales strategies can be leveraged to contribute to the success and growth of an organization.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Corporate Sales Manager
Signum Development
Accra, Greater Accra,
11.2021 - 11.2022
- Accra-Ghana
- Proactively identified and cultivated business relationships with various mortgage providers, including banks and non-banking institutions
- Successfully engaged and assisted potential clients at corporate institutions, facilitating their acquisition of mortgages
- Acted as facilitator between banks and clients throughout documentation process, ensuring seamless transactions.
- Developed strong network of contacts within corporate institutions, resulting in increased interest in Signum homes for staff accommodation.
- Regularly planned and reported on key metrics, such as leads generated, follow-up visits/calls, sales calls, and competitor price points.
- Increased pipeline by 60% through existing customer relationship management
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Business Development Officer
Petra Trust
Accra
06.2019 - 08.2021
- Demonstrated proficiency in identifying and capitalizing on key opportunities and leads to significantly increase Asset Under Management (AUM) by exceeding targets assigned by 50%
- Skillfully managed pipeline of potential clients, resulting in achievement and exceeding of individual and group targets.
- Closed new business deals by coordinating requirements, developing and negotiating contracts, and effectively integrating contract requirements with business operations.
- Acted as primary point of contact for clients, fostering strong and enduring relationships to generate repeat business.
- Successfully developed tailored proposals and engaging presentations for new business opportunities.
- Provided timely support to existing clients and customers, efficiently resolving challenges and concerns.
- Leveraged in-depth knowledge of market and competitors to identify and articulate company’s unique selling propositions and differentiators.
- Cross-sold other company products to existing clients, enhancing overall customer satisfaction and loyalty.
Sales Operations Officer
Petra Trust
Accra
01.2018 - 05.2019
- Promoted company pension products to prospective clients, showcasing value and benefits to drive interest and conversions.
- Collaborated seamlessly with other departments to resolve issues identified or reported by sales team, ensuring smooth customer experience.
- Efficiently managed all administrative matters related to booking meetings, preparing proposals, and arranging logistics, optimizing sales team's productivity.
- Provided communication support and assistance, ensuring timely responses to inquiries and correspondences.
- Facilitated timely preparation of relevant documents for meetings and presentations, contributing to successful sales outcomes.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
Business Analyst
PEG Solar Ghana
Accra, Greater Accra
03.2017 - 12.2017
- Accra- Ghana
- Tracked daily sales reports and closely monitored performance of senior field managers, identifying areas for improvement and growth.
- Developed and communicated effective sales plans, empowering sales team to achieve targets.
- Coached and supported top direct sales reporters and senior field managers on company initiatives, fostering high-performing and motivated team.
- Provided essential support to field agents and efficiently managed reports from field, ensuring streamlined operations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
Customer Care Representative
PEG Solar Ghana
Accra
06.2016 - 02.2017
- Responsibly handled customer queries and inquiries, providing prompt and satisfactory resolutions to maintain excellent customer satisfaction.
- Educated current and potential customers about company’s products and services, driving brand awareness and loyalty.
- Accurately updated call log for every customer, dealer, or agent interaction, maintaining comprehensive record for future reference.
- Demonstrated high level of proficiency in first call resolution, addressing customer concerns effectively and efficiently.
- Assisted in handling written customer correspondence on behalf of operations team, ensuring clear and consistent communication.
- Logged call information and solutions provided into internal database
- Responded to customer needs through competent customer service and prompt problem-solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Sales Ambassador
Fidelity Bank Ghana
Accra, Greater Accra, Ghana
04.2015 - 04.2016
- Spearheaded prospecting efforts to acquire new customers, resulting in expanded customer base for bank.
- Maintained meticulous records of customers and product sales, enabling accurate and efficient tracking of business performance.
- Leveraged excellent relationship management skills to cross-sell various products to existing customers, increasing their engagement with bank.
- Acted as reliable liaison between customers and supervisor, promptly reporting and resolving customer inquiries and complaints to ensure utmost satisfaction.
- Developed and implemented effective sales strategies to consistently achieve and exceed ambitious sales targets.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Provided exceptional customer service to drive satisfaction
- Increased sales by effectively communicating product benefits
Sales Executive(National Service)
Sirius Capital Limited
Accra, Greater Accra, Ghana
12.2013 - 07.2014
- Successfully identified and engaged prospective customers, expanding customer base through effective prospecting efforts.
- Maintained meticulous records of customers and product sales, ensuring accurate and organized data management.
- Expertly executed cross-selling initiatives, strategically offering additional company products to existing customers, resulting in increased sales and customer satisfaction.
- Acted as reliable point of contact, efficiently addressing and reporting customer inquiries and complaints to supervisors.
- Developed and implemented result-oriented sales strategies, leading to consistent achievement of ambitious targets.
- Matured strong customer and sales team relationships, boosting customer satisfaction ratings and increasing overall revenue.
Education
Bachelor’s - Marketing
Wisconsin University College
Accra-Ghana 01.2016 - 05.2017
HND - Marketing
Accra Technical University
Accra-Ghana 01.2010 - 05.2013
High School Diploma -
Tema Secondary School
Accra-Ghana 10.2006 - 06.2009
Skills
Relationship Management
Communication
Proactive Problem-Solving
Business Development
Sales Strategies
Customer Relations
Negotiation
Market Analysis
Time Management
Presentation
Microsoft Office Suite
Relationship building
Direct sales
Sales presentations
Operations
B to B sales
Accomplishments
- Brokered a Strategic Partnership: Successfully brokered a significant deal between Fidelity Bank Ghana and FNB to include Signum Development in their list of approved building developers. This collaboration opened new avenues for growth and development in the real estate sector. (Signum Development, Accra)
- Exceeded Sales Targets at Petra Trust: Consistently exceeded yearly sales targets at Petra Trust Company Limited, surpassing the GHS 5,000,000 sales target by an impressive 50%. My exceptional sales performance contributed significantly to the company's revenue growth and strengthened its position in the market. (Petra Trust Company Limited, Accra)
- Distinguished as one of the top-performing sales professionals in my sector, earning qualification for the prestigious Fidelity Bank "Mobilize Deposits for Gold" promotion in 2015.
Additional Information
References will be provided upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Sales Manager
Signum Development
11.2021 - 11.2022
Business Development Officer
Petra Trust
06.2019 - 08.2021
Sales Operations Officer
Petra Trust
01.2018 - 05.2019
Business Analyst
PEG Solar Ghana
03.2017 - 12.2017
Customer Care Representative
PEG Solar Ghana
06.2016 - 02.2017
Bachelor’s - Marketing
Wisconsin University College
01.2016 - 05.2017
Sales Ambassador
Fidelity Bank Ghana
04.2015 - 04.2016
Sales Executive(National Service)
Sirius Capital Limited
12.2013 - 07.2014
HND - Marketing
Accra Technical University
01.2010 - 05.2013
High School Diploma -
Tema Secondary School
10.2006 - 06.2009