Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Miriam Norkor Dowuona

Accra

Summary

Results-driven and accomplished professional with a solid track record of 7 years in sales, customer service, operations, and business development. Demonstrated expertise in cultivating and nurturing strong customer relationships, identifying lucrative opportunities, and implementing effective sales strategies. Adept at driving revenue growth and expanding customer bases, both in retail and institutional settings. Possess a proven ability to excel in high-pressure environments and deliver exceptional results. Seeking a challenging position where expertise in business development, customer contact relations, and sales strategies can be leveraged to contribute to the success and growth of an organization.

Overview

9
9
years of professional experience

Work History

Corporate Sales Manager

Signum Development
11.2021 - 11.2022
  • Proactively identified and cultivated business relationships with various mortgage providers, including banks and non-banking institutions
  • Successfully engaged and assisted potential clients at corporate institutions interested in purchasing a Signum Home
  • Developed strong network of contacts within corporate institutions, resulting in increased interest in Signum homes for staff accommodation
  • Regularly planned and reported on key metrics, such as leads generated, follow-up visits/calls, sales calls, and competitor price points
  • Increased pipeline by 60% through existing customer relationship management
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
  • Organized successful corporate events to increase brand awareness and generate new leads
  • Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
  • Analyzed market trends to identify new business opportunities for company expansion.

Business Development Officer

Petra Trust
06.2019 - 08.2021
  • Demonstrated proficiency in identifying and capitalizing on key opportunities and leads to significantly increase Asset Under Management (AUM) by exceeding targets assigned by 50%
  • Skillfully managed pipeline of potential clients, resulting in achievement and exceeding of individual and group targets
  • Closed new business deals by coordinating requirements, developing and negotiating contracts, and effectively integrating contract requirements with business operations
  • Acted as primary point of contact for clients, fostering strong and enduring relationships to generate repeat business
  • Successfully developed tailored proposals and engaging presentations for new business opportunities
  • Provided timely support to existing clients and customers, efficiently resolving challenges and concerns
  • Leveraged in-depth knowledge of market and competitors to identify and articulate company's unique selling propositions and differentiators
  • Cross-sold other company products to existing clients, enhancing overall customer satisfaction and loyalty
  • Worked remotely from March 2020 to March 2021, maintaining high levels of productivity and achieving goals

Sales Operations Officer

Petra Trust
01.2018 - 05.2019
  • Promoted company pension products to prospective clients, showcasing value and benefits to drive interest and conversions
  • Collaborated seamlessly with other departments to resolve issues identified or reported by sales team, ensuring smooth customer experience
  • Efficiently managed all administrative matters related to booking meetings, preparing proposals, and arranging logistics, optimizing sales team's productivity
  • Provided communication support and assistance, ensuring timely responses to inquiries and correspondences
  • Facilitated timely preparation of relevant documents for meetings and presentations, contributing to successful sales outcomes
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales

Business Analyst

PEG Solar Ghana
03.2017 - 12.2017
  • Tracked daily sales reports and closely monitored performance of senior field managers, identifying areas for improvement and growth
  • Developed and communicated effective sales plans, empowering sales team to achieve targets
  • Coached and supported top direct sales reporters and senior field managers on company initiatives, fostering high-performing and motivated team
  • Provided essential support to field agents and efficiently managed reports from field, ensuring streamlined operations
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback

Customer Care Representative

PEG Solar Ghana
06.2016 - 02.2017
  • Responsibly handled customer queries and inquiries, providing prompt and satisfactory resolutions to maintain excellent customer satisfaction
  • Educated current and potential customers about company's products and services, driving brand awareness and loyalty
  • Accurately updated call log for every customer, dealer, or agent interaction, maintaining comprehensive record for future reference
  • Demonstrated high level of proficiency in first call resolution, addressing customer concerns effectively and efficiently
  • Assisted in handling written customer correspondence on behalf of operations team, ensuring clear and consistent communication

Sales Ambassador

Fidelity Bank Ghana
04.2015 - 04.2016
  • Spearheaded prospecting efforts to acquire new customers, resulting in expanded customer base for bank
  • Maintained meticulous records of customers and product sales, enabling accurate and efficient tracking of business performance
  • Leveraged excellent relationship management skills to cross-sell various products to existing customers, increasing their engagement with bank
  • Acted as reliable liaison between customers and supervisor, promptly reporting and resolving customer inquiries and complaints to ensure utmost satisfaction
  • Developed and implemented effective sales strategies to consistently achieve and exceed ambitious sales targets
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Provided exceptional customer service to drive satisfaction
  • Increased sales by effectively communicating product benefits

Sales Executive(National Service)

Sirius Capital Limited
12.2013 - 07.2014
  • Successfully identified and engaged prospective customers, expanding customer base through effective prospecting efforts
  • Maintained meticulous records of customers and product sales, ensuring accurate and organized data management
  • Expertly executed cross-selling initiatives, strategically offering additional company products to existing customers, resulting in increased sales and customer satisfaction
  • Acted as reliable point of contact, efficiently addressing and reporting customer inquiries and complaints to supervisors
  • Developed and implemented result-oriented sales strategies, leading to consistent achievement of ambitious targets
  • Matured strong customer and sales team relationships, boosting customer satisfaction ratings and increasing overall revenue

Education

Bachelor's - Marketing

Wisconsin University College
Accra, Ghana
12.2017

HND - Marketing

Accra Technical University
Accra, Ghana
07.2013

WASSCE Certificate -

Tema Secondary School
Accra, Ghana
06.2009

Skills

  • Communication
  • Proactive Problem-Solving
  • Business Development
  • Sales Strategies
  • Customer Relations
  • Negotiation
  • Market Analysis
  • Time Management
  • Presentation
  • Microsoft Office Suite
  • Customer Relationship Building
  • Key account growth
  • Relationship Building and Management
  • Goals and performance

Accomplishments

  • Brokered a Strategic Partnership: Successfully brokered a significant deal with Fidelity Bank Ghana and FNB to include Signum Development in their list of approved building developers. This collaboration opened new avenues for growth and development in the real estate sector.
  • Exceeded Sales Targets at Petra Trust: Consistently exceeded yearly sales targets at Petra Trust Company Limited, surpassing the GHS 5,000,000 sales target by an impressive 50%. My exceptional sales performance contributed significantly to the company's revenue growth and strengthened its position in the market.
  • Distinguished as one of the top-performing sales professionals in my sector, earning qualification for the prestigious Fidelity Bank 'Mobilize Deposits for Gold' promotion in 2015.

References

  • David Asante Bampoh, Fidelity Bank Ghana, Regional Sales & Service Manager, davidbampoh@icloud.com, 0266208000
  • Solomon Edziah, PEG Solar Ghana, Head, Business Analysts, Sedziah1@gmail.com, 0244726007

Timeline

Corporate Sales Manager

Signum Development
11.2021 - 11.2022

Business Development Officer

Petra Trust
06.2019 - 08.2021

Sales Operations Officer

Petra Trust
01.2018 - 05.2019

Business Analyst

PEG Solar Ghana
03.2017 - 12.2017

Customer Care Representative

PEG Solar Ghana
06.2016 - 02.2017

Sales Ambassador

Fidelity Bank Ghana
04.2015 - 04.2016

Sales Executive(National Service)

Sirius Capital Limited
12.2013 - 07.2014

Bachelor's - Marketing

Wisconsin University College

HND - Marketing

Accra Technical University

WASSCE Certificate -

Tema Secondary School

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Miriam Norkor Dowuona